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Contact Us

P.O. Box 400217
Charlottesville, VA 22904-4217

Phone:
434-982-2249
Fax:
434-924-3579
Email:
ggherold@virginia.edu

UVa Help Desk Metrics

Hot Topics by Week

May 7-May 13, 2012
Category Type Item Total
Integrated Information System IIS-Account Password Reset 44
Information Technology Services Email Google Mail 35
Information Technology Services Network Connectivity Wireless 21
Information Technology Services Email Exchange 19
Student Information System Student Records Transcripts 19

April 30-May 6, 2012
Category Type Item Total
Information Technology Services Email Google Mail 52
Integrated Information System IIS-Account Password Reset 39
Information Technology Services Email Central Mail Service (CMS) 39
Information Technology Services Network Connectivity Wireless 26
Information Technology Services Email Exchange 23

April 23-29, 2012
Category Type Item Total
Integrated Information System IIS-Account Password Reset 43
Information Technology Services Network Connectivity Wireless 37
Information Technology Services Email Google Mail 32
Student Information System Self-Service Login Problem 30
Information Technology Services Email Exchange 24