Contact Us
P.O. Box 400217
Charlottesville, VA 22904-4217
- Phone:
- 434-982-2249
- Fax:
- 434-924-3579
- Email:
- ggherold@virginia.edu
UVa Help Desk Metrics
Customer Satisfaction
Description: The satisfaction of the user based on the way his/her ticket was handled. Surveys are distributed via email when the help desk ticket is resolved and consist of five questions scored on a scale of 1-5 (5 being the highest).
Service Level: Greater than or equal to 3.5; averaged monthly
Notes: Customer satisfaction reached an all-time high of 4.7 in April.
