Apple Authorized Training Center at UVa
Technical Training Course Information
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Courses Offered at the AATC at UVa
For Support Personnel and Technical Coordinators
- Introduction to Mac OS X
- Snow 101 Mac OS X Support Essentials 10.6
- Snow 201 Mac OS X Server Essentials 10.6
- Lion 101 Mac OS X Support Essentials 10.7
- Lion 201 Mac OS X Server Essentials 10.7
For System Administrators
- Snow 301 Mac OS X Directory Services 10.6
- Snow 302 Mac OS X Deployment 10.6
- Snow 303 Security and Mobility 10.6
Please pay particular attention to the prerequisites required for each course. If you have questions regarding your level of technical expertise and it's appropriateness to the course you would like to take, please email appletraining@virginia.edu.
Course Descriptions:
For additional information on each course and certification preparation, please refer to Apple's training site found at http://training.apple.com.
Introduction to Mac OS X
Summary Course Description
Introduction to Mac OS X is a one-day preliminary course for those new to Mac OS X who
need to prepare for the Mac OS X Support Essentials course, or other technical Mac OS X
training courses. This course focuses on getting to know the foundations of Mac OS X, with
topics ranging from efficient window and application management to system customization. You'll
also learn how to configure user accounts and manage files.
Who Should Attend
This class is designed for those new to the Mac OS X platform who need to obtain the skills to support other Mac OS X users. This could include entry level IT personnel in businesses that use Mac OS X systems for general productivity or creative design, service technicians who support Mac OS X customers, and technical coordinators or power users who manage networks of Mac OS X systems for their organization—such as teachers and technology specialists who manage a classroom network or computer labs.
Prerequisites
Practical working knowledge of computers
Snow 101: Mac OS X Support Essentials 10.6
Summary Course Description
Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Who Should Attend
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs
Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience
Snow 201: Mac OS X Server Essentials 10.6
Summary Course Description
Mac OS X Server Essentials is a four-day course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses Mac OS X Server. Students learn how to install and configure Mac OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managing and deploying Mac OS X and software updates are also covered. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Who Should Attend
Help-desk specialists, technical coordinators, and entry-level system administrators who implement and maintain networks using Mac OS X Server.
Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:
- Understanding of Mac OS X
- Experience with Mac OS X in a network environment
- Basic troubleshooting experience or Mac OS X Support Essentials v10.6
Lion 101: Mac OS X Support Essentials 10.7
Summary Course Descriptions
OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth
exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the
breadth of functionality of OS X Lion and the best methods for effectively supporting users of
OS X Lion systems. The course is a combination of lectures and hands-on case study exercises
that provide practical real-world experience.
Who Should Attend
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users
- Technical support personnel in businesses that use Macs
- Technical coordinators or power users who manage networks of computers running OS X — such as teachers and technology specialists who manage networks or computer labs
Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience
Lion 201: Mac OS X Server Essentials 10.7
Summary Course Description
OS X Server Essentials is a three-day, hands-on course designed to give technical coordinators
and entry-level system administrators the skills, tools, and knowledge to implement and maintain
a network that uses OS X Server. Students learn how to install and configure OS X Server to
provide network-based services, such as file sharing, Web and wikis. Tools for efficiently
managing and deploying OS X are also covered. The course is a combination of lectures
and hands-on case study exercises that provide practical real-world experience.
What You Will Learn
- The features of OS X Server version 10.7.
- How to configure essential services on OS X Server.
- How to use OS X Server tools to monitor and troubleshoot services.
- Effective use of OS X Server to manage a small network of Macintosh computers and users.
- How to manage access to files and services.
- How to prepare for Apple Certified Technical Coordinator certification.
Who Should Attend
This course is designed for help desk specialists, technical coordinators, and
entry-level system administrators who implement and maintain networks using OS X Server.
Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:
- Understanding of OS X.
- Experience with OS X in a network environment.
- Basic OS X troubleshooting experience or Lion 101.
Snow 301: Mac OS X Directory Services 10.6
Summary Course Description
This four-day course focuses on both Mac OS X as a directory service client, and Mac OS X Server as a directory server. Cross platform solutions are emphasized in both instances. In working with Mac OS X, students learn how to use network accounts and kerberos authentication with any common directory service, such as Apple's Open Directory, Microsoft's Active Directory, or an industry-standard LDAP server.
In working with Mac OS X Server, students learn how to run a robust, scalable directory system using Apple's Open Directory server. Students also learn how to use Mac OS X Server to augment an existing directory service infrastructure. The course is a combination of lecture and hands-on case study exercises that provide practical real-world experience.
Who Should Attend
This course is designed for system administrators and IT professionals who need to gain specific knowledge about directory services, how to effectively configure Mac OS X computers to access directory services, and configure Mac OS X Server to provide directory services in a mixed-platform environment.
Prerequisites
Students should have the following prerequisite knowledge prior to attending the course:
- Completion of Mac OS X Support Essentials v10.6 and Mac OS X Server Essentials v10.6, or equivalent knowledge
- Understanding of basic IP networking, including IP address, subnet masks, ports, and protocols
- Working familiarity with the command line interface
Snow 302: Mac OS X Deployment 10.6
The course also teaches students how to create a tiered Software Update server solution, as well as about third-party solutions to supplement tools provided by Apple. Students get hands-on experience in using tools such as Apple Remote Desktop, Disk Utility, PackageMaker, and System Image Utility and discuss the pros and cons of each for different deployment situations.
Who Should Attend
This class is for Mac OS X system administrators who need to know how to streamline the process of installing and configuring a large number of computers running Mac OS X.
Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:
- Understanding of Mac OS X
- Experience with Mac OS X in a network environment
- Basic troubleshooting experience or Mac OS X Support Essentials v10.6
- Basic Mac OS X Server experience or Mac OS X Server Essentials v10.6
- Experience using the command-line interface with Mac OS X
Snow 303: Security and Mobility 10.6
Summary Course Description
This three-day course focuses on strategies for providing secure access from mobile
devices to services running on private networks. Working with Mac OS X Server,
students learn how to securely provide network services such as Web, mail, and
calendar to mobile computers and devices, such as the iPhone. Students will
also learn the basics of deploying both web and native applications on mobile
devices such as the iPhone using Xcode, Dashcode, and the iPhone
Configuration Utility. The course is a combination of lecture and hands-on exercises
that provide practical real-world experience.
Who Should Attend
This course is designed for system administrators and IT professionals who need to:
- Gain specific knowledge about DNS, VPN, firewalls, certificates and proxy servers
- Effectively configure mobile devices that are connected to public networks to access services running on a private network
- Configure Mac OS X Server to provide trusted authentication to proxied services such as Web, mail, and calendar
Prerequisites
Students should have the following prerequisite knowledge prior to attending the course:
- Basic troubleshooting experience or Snow 101
- Basic Mac OS X Server experience or Snow 201
- Understanding of basic IP networking, including IP address, subnet masks, ports, and protocols
- Experience using the command-line interface with Mac OS X
