University Telephone System
Caller ID & PrivacyOptions
Caller ID & Privacy Options
There are several variables to consider when determining user privacy settings in the University Telephone System:
- Telephone System Directory Privacy
- This determines whether a user/line will be listed in the internal telephone system directory. This directory is currently only visible through the University Telephone System user portal and call center reporting web applications. Other uses are possible in the future.
- This directory is intended to represent the actual user assignment/station labeling of telephone lines. At present it has no tie to the publically accessible UVa user directory or any other UVa system.
- Enabling privacy is future proofing against possible future uses of this directory information.
- The desire to enable Telephone System Directory Privacy for a user/line is entered in Provisioning Notes in DTRDB.
- Caller ID Name
- By default this is the First and Last name of the telephone line user for on-system calls and "University of Virginia" for external (public telephone network) calls.
- Overrides are only available for on-system calls.
- On-system overrides are entered into DTRDB using the following fields:
- i. CLID First Name
- ii. CLID Last Name
- Caller ID Number
- By default this is the 5-digit phone number extension for on-system calls and the full phone number for external (public telephone network) calls.
- Overrides are only available for external (public telephone network) calls.
- External (public telephone network) overrides are entered into DTRDB using the following field:
- i. Extension Override
- Line ID Blocking
- Line ID blocking is a user accessible feature settable through the University Telephone System user portal or via feature access codes.
- When enabled, calls on system will present both Caller ID Name and Caller ID Number as "Anonymous". Presentation on external phone systems is determined by the receiving party's telephone service provider (observed examples: "no Caller ID", "Unknown", "Private", etc.).
NOTE: The behavior for privacy controls within the University Telephone System is nearly identical to that of the older legacy Siemens/Unify system it replaced; however, only a limited number of legacy telephones had Caller ID display capability. For this reason, along with additional system limitations, very few Caller ID names were ever configured in the old system. Caller ID names can now be established for every telephone number and all faculty/staff phones will support Caller ID capability. Therefore, privacy control settings are more relevant. The ability to block Caller ID numbers for On-Grounds calls is a feature with the University Telephone System.