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University Telephone System

Holiday & Emergency Greetings

Changing/Setting Your Holiday & Emergency Closure Messages

The Holiday/Emergency message can be changed from any phone. This message is actually an announcement voicemail box that you can control many options with. There are 3 basic options:

  1. Callers hear the message first and then are still routed to your auto attendant or an alternate destination after hearing it.
  2. Callers hear the message and are diverted to a voicemail box for your call center to leave a message.
  3. Callers hear the message and are disconnected after.

Normal operation is to skip this feature and all calls will continue to your auto attendant as normal.

The following will instruct you on how to setup the message to be played first. Please keep in mind this in not your call center messages, but solely a message that can precede the auto attendant message. A couple of examples of this are:

  1. "Due to inclement weather, we are currently closed." At this point it could go to voicemail, hang up, or transfer to any other number.
  2. "The SIS system is currently having issues right now that our engineers are aware of, please stay on the line to hear our normal options." Call would then flow to your auto attendant.

Recording your message

  1. Dial 924-4000 *Note, this will be very similar to setting up your own voicemail greeting.
  2. Press the * key and enter your extension number and your passcode provided to you at setup.
  3. Press option 1 for voice messaging.
  4. Press option 3 to record a new no answer greeting. Then press 1 to record a new greeting.
  5. Once you have recorded your greeting you can listen to it by pressing 2. If you aren't satisfied with it you can record it again by pressing 1.

From this point you will need to decide the behavior you would like from the three options:

  1. Callers hear the message and are still routed to your call center or an alternate destination after hearing it.
    • From the voice messaging menu, choose option 9 for message deposit.
    • Press 2 to disable message deposit.
    • Press option 3 to set a number to forward to. Enter the number you wish to forward to, followed by #.
    • Press option 2 to enable to forwarding.
  2. Callers hear the message and are diverted to a voicemail for your call center to leave a message.
    • From the voice messaging menu, choose option 9 for message deposit.
    • Press 2 to disable message deposit.
    • Press option 3 to set a number to forward to. To forward directly to a mailbox, you will enter *55 followed by the mailbox number. For example, if you would like to forward to mailbox 2-3275, you would enter *5523275.
    • Then press option 2 to enable to forwarding.
  3. Callers hear the message and are disconnected after.
    • From the voice messaging menu, choose option 9 for message deposit.
    • Press 2 to disable message deposit.
    • Choose option 1 to disconnect the caller.

Activating/Deactivating Your Message

  1. To activate your greeting/emergency announcement dial 4-4000 or if off Grounds 434-924-4000.
  2. Press the * key to ensure that you aren't making changes to your own extension. If you dial from a phone that has voicemail on the system it will recognize you and take you to your extension.
  3. Enter the extension given to you followed by the # key.
  4. Enter your password followed by the # key.
  5. From that initial menu press option 4 to change call forwarding options.
  6. To activate call forwarding, press 1. Setting it as active will skip whatever message you have recorded and go to your auto attendant.
  7. To deactivate call forwarding, press 2. Setting it as inactive will play your greeting and after the caller has heard your emergency message they will receive the treatment that was set above.

To summarize activating and deactivating:

Active: Dial 4-4000 > enter extension and passcode > press option 4 > press option 2

Inactive: Dial 4-4000 > enter extension and passcode > press option 4 > press option 1

  Page Updated: Monday 2017-02-13 12:25:30 EST