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UVa Microsoft Agreements

FAQs about Downloading Faculty/Staff Campus Agreement Software

Frequently Asked Questions about Downloading Microsoft Software via SHI

Answers to FAQs

I am an employee and looking for work at home Office and Windows. Where do I go?
Work at Home Office and Windows is now distributed through UVA Software. Please select the Microsoft Office and Windows tab that most pertains to you in the UVA Software gateway.
The password to download my software isn’t working. Why?

First, you must wait 10 minutes after receiving your password email from SHI to give the database time to update.

Second, ensure you are using the right password. Since you receive 2 emails per requested software title—one with a link to download that title and the other with a password for that specific software—you will receive several emails if you order more than one title at once. So, carefully read the subject lines of the messages to ensure you use the correct password for each corresponding software program download.

Why can’t I access the SHI Delivery Portal for Campus Agreement software?

If you cannot access the SHI Delivery Portal, you are ineligible for Microsoft software via this delivery mechanism. Check Microsoft Agreement Details for more eligibility information and other options for you and email the site license administrator if you have concerns.

When I try to download a second software program, the SHI website does not prompt me for the second password and the browser stalls?

Close your Web browser, then reopen it and initiate the second program download again.

Why does the Back button take me to the SHI login screen after I search for software?
Do not click the “Back” button while using the SHI website, as it loses your authentication information. In order to be able to re-log in, use the SHI Product Selection search box in the middle of the page to search for your desired selection. Or, navigate back to the UVa Software Gateway to find the link for your software.
Unfortunately, the search box at the top of the page is for the overall SHI website. Instead, use the Product Selection search box in the middle of the page to find software titles available through UVa. Or, navigate back to the UVa Software Gateway to find the link for your software.
How do I create a complete download file or ISO image from the multiple files in the software email?

The email you receive for each software product describes how to combine multiple download files into a complete ISO image.

  Page Updated: Tuesday 2015-12-22 14:26:06 EST