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ITS Services Catalog

Service Detail Listing


Service name(s)
Office 365 (OneDrive, Office Online, SharePoint, Groups & Teams, and more)

Service overview
An ITS-provided Office 365 account provides users with access to a suite of online services which integrate into the desktop office suite, which currently include:
  • Email & Calendaring
  • Skype for Business (chat, videoconferencing and screen sharing)
  • OneDrive, Office Online, SharePoint, Groups & Teams
  • Office 365 ProPlus
  • To-Do & more!

Available to
  • Faculty*
  • Staff*
  • Student employees (but must be requested by sponsoring faculty or staff member)
  • Participating Affiliates
* ITS-provided Office 365 accounts are not available to Law, Darden, McIntire, Medical Center, or UVA-Wise faculty & staff

Requirements for service
Active Eservices account and password

Related options
ActiveSync

Fee
Free (no charge)

How to get this service

Estimated delivery time after service request
12 standard business hours • Target for achieving delivery timeframe: 95%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99%

Standard Maintenance Window
Email: Weekly on Thursdays (10:00 PM - 2:00 AM) and monthly on the 4th Sunday from 6:00 - 10:00 AM

Category of Service
Connecting, Accounts, Communicating

Service Owner
Virtualization and Microsoft Services (VAMS)

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT