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ITS Services Catalog

Service Detail Listing

Service name(s)
Office 365 (OneDrive, Office Online, SharePoint, Groups & Teams, and more)

Service overview
An ITS-provided Office 365 account provides users with access to a suite of online services which integrate into the desktop office suite, which currently include:
  • Email & Calendaring
  • Skype for Business (chat, videoconferencing and screen sharing)
  • OneDrive, Office Online, SharePoint, Groups & Teams
  • Office 365 ProPlus
  • To-Do & more!

Available to
  • Faculty*
  • Staff*
  • Student employees (but must be requested by sponsoring faculty or staff member)
  • Participating Affiliates
* ITS-provided Office 365 accounts are not available to Law, Darden, McIntire, Medical Center, or UVA-Wise faculty & staff

Requirements for service
Active Eservices account and password

Related options

Free (no charge)

How to get this service

Estimated delivery time after service request
12 standard business hours • Target for achieving delivery timeframe: 95%

Service home page

Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99%

Standard Maintenance Window
Email: Weekly on Thursdays (10:00 PM - 2:00 AM) and monthly on the 4th Sunday from 6:00 - 10:00 AM

Category of Service
Connecting, Accounts, Communicating

Service Owner
Virtualization and Microsoft Services (VAMS)

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT