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ITS Services Catalog

Service Detail Listing


Service name(s)
Skype for Business for Faculty and Staff (Office 365)

Service overview
Skype for Business (chat, videoconferencing and screen sharing) is provided to UVA faculty and staff entitled to ITS-provisioned Office 365 accounts.
Traditional meetings can be a challenge when people are spread out over long distances. Communication technology like Skype can overcome this physical boundary by allowing people to attend from any location with Internet or phone access.

Available to
  • Faculty *
  • Staff *
  • Student employees (but must be requested by sponsoring faculty or staff member)
  • Participating Affiliates

* ITS-provided Office 365 accounts are not available to Law, Darden, or McIntire faculty & staff.

Requirements for service
Active Eservices account and password

Related options
ActiveSync

Fee
Billed to departments annually based on FTE

How to get this service
If you already have an Office 365 account, log into Outlook Web Application and click the "S" icon. If not, request an Office 365 account through the Service Portal.

Estimated delivery time after service request
12 standard business hours • Target for achieving delivery timeframe: 95%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99%

Standard Maintenance Window
Email: Weekly on Thursdays (10:00 PM - 2:00 AM) and monthly on the 4th Sunday from 6:00 - 10:00 AM

Category of Service
Connecting, Phone, Accounts, Communicating

Service Owner
Virtualization and Microsoft Services (VAMS)

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT