ITS Services Catalog
Service Detail Listing
Service name(s)
Telephone Service
Service overview
All information regarding telephone service at UVA is available on the University Telephone System website. This includes, but is not limited to: getting and using telephone service, reporting problems, billing, voicemail, long distance and toll-free offerings, forced authorization codes (FAC), and special phone services like Call Centers.
Available to
- Faculty
- Staff
- Students
- Affiliates
- Medical Center Employees and Affiliates
- Note: Some services are restricted to certain groups; check the website.
Fee
Varies; see the website for complete pricing details.
How to get this service
Request using the Service Request Tool or via your department's telephone counselor.
Estimated delivery time after service request
Varies by service/request • Target for achieving delivery timeframe: Varies (90-95%)
Service home page
Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
1-hour response for defined critical phones or defined major failures; 2-hour response for other cases; next business day when customer is unavailable.
Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99%
Category of Service
Phone, Communicating
Service Owner
Telephony and Video Services
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