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ITS Services Catalog

Service Detail Listing


Service name(s)
Printer Queue Services

Service overview
Local Support Partners (LSPs) can use this service to add printers to the Enterprise Services print services spooler, in order to make the printers available to their users.

Available to
  • Faculty
  • Staff
  • Affiliates

Requirements for service
Customer must have printer and its associated information.

Fee
Common Good service included in school/major unit direct allocation.

How to get this service
Contact the UVA Help Desk for a referral.

Estimated delivery time after service request
8 standard business hours • Target for achieving delivery timeframe: 95%

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Connecting

Service Owner
Virtualization and Microsoft Services (VAMS)

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT