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ITS Services Catalog

Service Detail Listing


Service name(s)
Proxy Service

Service overview
Some University of Virginia resources, such as library materials, online databases, news resources, and downloadable software, have license restrictions that limit their use to the University community. The proxy server provides access to these restricted UVA resources off Grounds.

Available to
  • Faculty
  • Staff
  • Students
  • Affiliates
  • Medical Center Employees and Affiliates

Requirements for service
User access rights to protected systems is controlled by the system owners.

Fee
Common Good service included in school/major unit direct allocation.

How to get this service
All users with NetBadge credentials may use this service. Resource owners control access to individual resources. Users without a computing ID or who have forgotten their password will need to contact ISPRO Access Management.

Estimated delivery time after service request
Self-service

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Connecting, Learning and Research

Service Owner
Systems and Storage Services

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT