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ITS Services Catalog

Service Detail Listing


Service name(s)
Home Directory Service (HDS)

Service overview
The Home Directory Service (HDS) is a centralized file repository for all UVA faculty, staff, and students. You can use Home Directory to back up your important documents on the UVA network; store files online to access them from anywhere; and easily publish files to the Web. Access your files stored on Home Directory either using software installed on your personal computer, or using the Internet from any computer.

Available to
  • Faculty
  • Staff
  • Students
  • Fee
    Common Good service included in school/major unit direct allocation.

    How to get this service
    This account is automatically provisioned during the initial creation of the University accounts.

    Estimated delivery time after service request
    Automatic and immediate, based on initial account provisioning. • Target for achieving delivery timeframe: 99.9%

    Service home page

    Support
    Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

    Support Response Targets
    2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

    Service Availability
    Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

    Category of Service
    Hosting

    Service Owner
    Systems and Storage Services

    Feedback about this service

      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT