ITS Services Catalog
Service Detail Listing
HR/Finance Integrated System Reporting (iODS)
iODS is the HR/Financial reporting environment, with pre-developed views, reports, and tables for Discoverer and other reporting access tools.
- Student employees
- Medical Center
Requirements for service
- Discoverer Access - Reporting responsibility
- VPN software
Common Good service included in school/major unit direct allocation.
How to get this service
Estimated delivery time after service request
Administrative/Discoverer Access: Respond with status and projected completion time/date within 8 business hours • Target for achieving delivery timeframe: 95%
Service home page
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.
Full-time (24 x 7 x 365) • Availability percentage target: 99%
Standard Maintenance Window
Monday through Saturday, 10:00PM - 7:00 AM; Saturday, 10:00 PM – Sunday, Noon.
Category of Service
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