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ITS Services Catalog

Service Detail Listing


Service name(s)
Wireless Networks (WiFi)

Service overview
Wireless (WiFi) Ethernet service provides access to the UVA network and the Internet in UVA academic and residential buildings. Wireless access points (APs) are installed with the intention to cover building and outdoor areas where UVA persons work and study. Wireless Ethernet link speeds of up to 54Mbs are supported in all locations. Newer buildings support links speeds up to 300Mbs. Wireless networks available:
  • Welcome to UVa Wireless (Used for initial setup and Short-term guest access)
  • cavalier (Encrypted access)
  • wahoo (Unencrypted and long-term guest access)
  • jefferson (More Secure network access)
  • eduroam (Travel in the U.S. and abroad at participating institutions)

Available to
  • Faculty
  • Staff
  • Students
  • Affiliates
  • More Secure Wireless Network (jefferson) is restricted to approved Faculty/Staff

Requirements for service
UVA account (User ID and password) and wireless device. Short-term guests require a wireless passcode. Long-term guests require a Network Registration PIN.

Related options
Custom wireless networks to address specific business cases can be accommodated. (See Network Consulting service entry.)

Fee
Academic buildings: Service funded by per head departmental technology charge. Residence Areas: Service included with room/board.

How to get this service

Estimated delivery time after service request
Automated and immediate • Target for achieving delivery timeframe: 99%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Connecting

Service Owner
Network Engineering

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT