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ITS Services Catalog

Service Detail Listing

Service name(s)
Identity Tokens (UVA Identity Tokens)

Service overview
The UVA Identity Token is used for identifying a user to various systems requiring two-factor authentication. Tokens are provided to any University affiliate who needs one to access networks or servers protecting sensitive data, or other systems that require two-factor authentication.

Available to
  • Faculty
  • Staff
  • Student Employees
  • Contractors

Requirements for service
  • UVA Computing ID
  • Ability to authenticate through NetBadge

Related options
Creating Tokens, resetting passwords on Tokens, and replacing lost or damaged UVA Identity Tokens is provided on an as needed basis.

Common Good service included in school/major unit direct allocation.

How to get this service

Estimated delivery time after service request
3 to 7 business days
Resets and Exchanges: by end of next business day • Target for achieving delivery timeframe: 95%

Service home page

Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Standard Business Hours (8 AM to 5 PM Mon–Fri) • Availability percentage target: 99.5%

Category of Service
Accounts, Security

Service Owner
Infrastructure Support Services and Administration

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT