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ITS Services Catalog

Service Detail Listing


Service name(s)
Virtual Private Network (VPN)

Service overview
The UVA Virtual Private Network (VPN) service provides authorized users secure, authenticated access to resources normally limited to on-Grounds use. UVA offers three VPN service profiles:
  • UVA Anywhere: Provides an off-Grounds connection to resources that normally require you to be on Grounds to use them; e.g., Library resources, the UVA Home Directory Service, the Exchange Server, servers restricted by departments, etc.
  • Joint VPN: Enables academic users to access high-security network resources from on- or off-Grounds.
  • UVA More Secure Network: Enables access for faculty and staff to resources protected by the More Secure Network, from on- or off-Grounds. Learn More about the UVA More Secure Network.

All traffic and actions on the UVA network are subject to University policies. By connecting to the University's network, you acknowledge and consent to these terms.

Available to
  • Virtual Private Network (VPN): Faculty, Staff, Students, Affiliates
  • Joint VPN: Faculty, Staff, Students, Affiliates, Medical Center Employees and Affiliates
  • UVA More Secure Network: Faculty, Staff

Requirements for service

Fee
Common Good service included in school/major unit direct allocation.

How to get this service

Estimated delivery time after service request
Self-service

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Connecting, Security

Service Owner
Network Engineering

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT