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ITS Services Catalog

Service Detail Listing


Service name(s)
VITA Cellular Phone Support

Service overview
ITS provides support for existing cellular service obtained through the Virginia Information Technologies Agency (VITA).

Available to
  • Faculty
  • Staff
  • Requirements for service
    Existing cellular service from VITA.

    Related options
    Various cellular phones, service, and text packages as well as an international service option are available.

    Fee

    Estimated delivery time after service request
    7-11 business days (hardware); 3-7 business days (feature); 3-7 business days (international) • Target for achieving delivery timeframe: 90%

    Support
    Help Desk: 24 x 7 x 365. Note: VITA Help Desk - 866-637-8482 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

    Support Response Targets
    Next business day

    Service Availability
    Full-time (24 x 7 x 365) • Availability percentage target: 99.99%

    Category of Service
    Phone

    Service Owner
    Communication Services

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      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT