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ITS Services Catalog

Service Detail Listing


Service name(s)
Hive (UVA Hive)

Service overview
The UVA Hive facilitates access to UVA specialized software:
  • from anywhere, anytime via an Internet connection and a Web browser;
  • through high-availability, enterprise-level VMWare that hosts a virtual Windows desktop environment;
  • on a virtual desktop that is configured with ITS Labs and Classroom specialized software, which eliminates the need to purchase software or go somewhere to access it;
  • with multiple supported devices; and
  • supports remote printing.

Available to
  • Faculty
  • Staff
  • Students
  • Requirements for service
    • Active Eservices account and password
    • Requestor should review the Hive FAQ prior to use.

    Fee
    Common Good service included in school/major unit direct allocation.

    How to get this service
    To obtain access, follow these instructions.

    Estimated delivery time after service request
    8 Standard Business Hours • Target for achieving delivery timeframe: 95%

    Service home page

    Support
    Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

    Support Response Targets
    2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

    Service Availability
    Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

    Category of Service
    Software, Learning and Research

    Service Owner
    Enterprise Storage and Computing Platforms

    Feedback about this service

      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT