ITS Services Catalog
Service Detail Listing
System Status is the mechanism for reporting planned and unplanned downtimes and outages of ITS services to the University community.
Common Good service included in school/major unit direct allocation.
How to get this service
Estimated delivery time after service request
Immediate provisioning • Target for achieving delivery timeframe: 99%
Service home page
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above
Immediate provisioning • Availability percentage target: 99%
Category of Service
Customer Communications and Outreach
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