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ITS Services Catalog

Service Detail Listing


Service name(s)
Server Hosting (Data Center)

Service overview

University departments/groups can request rack(s) to host equipment in the University Data Center (UDC) and the Carruthers Data Center (CDC). Power and top of rack networking are provided by ITS:

  • 46 NEMA 5-20R power outlets
  • 46 10/100/1000Base-T network ports.

Available to
  • Faculty
  • Staff
  • Affiliates

Requirements for service
UVa Identity Token and Netadmin System access

Related options

Fee
n/a

How to get this service
Use the Service Request Tool to ask for installation of a new server or to disconnect a server already in the data center.

Estimated delivery time after service request
Varies based on requests. Depending on resource availability and design complexity, requests can potentially take up to 2 months. • Target for achieving delivery timeframe: 90% - Greater than 20 total

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Hosting

Service Owner
Data Center Services

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT