ITS Services Catalog
Service Detail Listing
Storage - Hierarchical Storage Manager (HSM)
Tape-based archive hierarchical storage management service for infrequently accessed Library and research data.
NO NEW CUSTOMERS
Requirements for service
A system running UNIX or Linux operating system to mount to via NFS (access protocol).
Common Good service included in school/major unit direct allocation.
How to get this service
Estimated delivery time after service request
One business day • Target for achieving delivery timeframe: 99.9%
Service home page
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%
Category of Service
Systems and Storage Services
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