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ITS Services Catalog

Service Detail Listing


Service name(s)
Storage - Hierarchical Storage Manager (HSM)

Service overview
Tape-based archive hierarchical storage management service for infrequently accessed Library and research data.

Available to
NO NEW CUSTOMERS
  • Faculty
  • Staff
  • Students
  • Affiliates

Requirements for service
A system running UNIX or Linux operating system to mount to via NFS (access protocol).

Fee
Common Good service included in school/major unit direct allocation.

How to get this service

Estimated delivery time after service request
One business day • Target for achieving delivery timeframe: 99.9%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Hosting

Service Owner
Systems and Storage Services

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT