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ITS Services Catalog

Service Detail Listing


Service name(s)
SIS Reporting Database (CSRPT)

Service overview
Student Information System (SIS) reporting environment, which is a copy of the production database made nightly. Reporting environment for reporting data from the SIS requires an approved role.

Available to
  • Faculty
  • Staff
  • Student Employees
  • Affiliates

Requirements for service
  • Discoverer access - reporting role
  • VPN software
  • UVA Identity Token
  • JRE

Fee
Common Good service included in school/major unit direct allocation.

How to get this service

Estimated delivery time after service request
Administrative Access: Respond with status and projected completion time/date within 8 business hours • Target for achieving delivery timeframe: 95%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99%

Standard Maintenance Window
The database is unavailable from 3:00-6:00 a.m. daily while it is refreshed.

Category of Service
Software

Service Owner
Enterprise Applications

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT