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ITS Services Catalog

Service Detail Listing


Service name(s)
Managed Desktop Services Tools

Service overview
Microsoft System Center Configuration Manager (SCCM) and Windows Update Service (WSUS) provide centralized management to insure download/installation of Windows updates, and facilitate standardization of users' desktops and laptops to aid in support.

SCCM allows departmental Local Support Partners (LSPs) to:
  • Manage Microsoft and non-Microsoft system updates
  • Install inventory software on local computers for record-keeping
  • Create templates for standardizing Desktop Images
WSUS (Patch Management) provides:
  • critical updates pushed to computers, automatically insuring that the computer remains updated with the most recent Microsoft Security patches
  • patches tested prior to going out to users' computers

Available to
  • SCCM: Departmental LSP
  • WSUS:
    • Faculty
    • Staff
    • Student employee (requested by sponsoring faculty or staff member)

Requirements for service
  • SCCM:
    • Must be a departmental LSP
    • General understanding of SCCM Configuration Manager
    • Eservices accounts and computers part of the Eservices Domain
    • Participate in SCCM LSP Project Group
  • WSUS: Computer must be part of the Eservices Domain

Fee
Common Good service included in school/major unit direct allocation.

How to get this service

Estimated delivery time after service request
8 Standard Business Hours • Target for achieving delivery timeframe: 90%

Service home page

Support
Help Desk:
  • SCCM: Help Desk support - Platform only. All other support issues should be handled through the SCCM Community
  • WSUS: Premium Service Hours (24x7x365) • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Software, Help

Service Owner
Virtualization and Microsoft Services (VAMS)

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT