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ITS Services Catalog

Service Detail Listing


Service name(s)
Mac Build

Service overview
ITS provides applications on the Mac OS to directly support faculty and students in a classroom environment. ITS currently provides the images for 2 dual-boot classrooms.

Available to
  • Faculty
  • Staff
  • Students
  • Requirements for service
    Active Eservices account and password

    Fee
    Common Good service included in school/major unit direct allocation.

    How to get this service
    Available by reserving classrooms through the Source

    Service home page

    Support
    Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

    Support Response Targets
    • When classroom is in use: 10-minute response time from when support request is submitted to software team and within specified support operating hours
    • Otherwise, 1-hour response time from when support request is submitted to software team and within specified support operating hours

    Service Availability
    When rooms and buildings are open • Availability percentage target: 99.5%

    Category of Service
    Software

    Service Owner
    Enterprise Storage and Computing Platforms

    Feedback about this service

      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT