ITS Services Catalog
Service Detail Listing
Identity verification allows the assurance of a person's identity before granting access to secure applications or a University-protected system. Upon completion, the person receives a "Passphrase" to set up personal security questions for use with Enhanced Netbadge. Enhanced Netbadge uses these personal security questions and answers to provide a higher level of assurance of correct identity to system owners and stewards.
Requirements for service
Common Good service included in school/major unit direct allocation.
How to get this service
Go to the University ID Card Office, Information Security, Policy, and Records (ISPRO) Access Management Office, or other locations
Estimated delivery time after service request
In-person. Immediate. • Target for achieving delivery timeframe: 99.9%
Service home page
Full-time (24 x 7 x 365), 434-924-4357 • Referrals:
Standard Business Hours (8 AM to 5 PM Mon–Fri)
Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.
Standard Business Hours (8 AM to 5 PM Mon–Fri) • Availability percentage target: 99.5%
Category of Service
Infrastructure Support Services and Administration
Feedback about this service