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ITS Services Catalog

Service Detail Listing

Service name(s)
Identity Verification

Service overview
Identity verification allows the assurance of a person's identity before granting access to secure applications or a University-protected system. Upon completion, the person receives a "Passphrase" to set up personal security questions for use with Enhanced Netbadge. Enhanced Netbadge uses these personal security questions and answers to provide a higher level of assurance of correct identity to system owners and stewards.

Available to
  • Faculty
  • Staff
  • Students
  • Affiliates

Requirements for service
UVa ID Card and one of several other accepted forms of ID

Common Good service included in school/major unit direct allocation.

How to get this service
Go to the University ID Card Office, Information Security, Policy, and Records (ISPRO) Access Management Office, or other locations.

Estimated delivery time after service request
In-person. Immediate. • Target for achieving delivery timeframe: 99.9%

Service home page

Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.

Service Availability
Standard Business Hours (8 AM to 5 PM Mon–Fri) • Availability percentage target: 99.5%

Category of Service

Service Owner
Infrastructure Support Services and Administration

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT