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ITS Services Catalog

Service Detail Listing


Service name(s)
Domain Name System (DNS)

Service overview
The ITS Domain Name System (DNS) (Hostmaster) provides for Internet Protocol (IP) address and Internet name assignment. Static IP address, Domain Name System (DNS) hostname, and domain assignment for UVa departments/group technical professionals is also provided.

Available to
  • Faculty
  • Staff
  • Local Support Partners (LSPs)
  • Medical Center Employees and Affliates

Requirements for service
UVA computing account (User ID and password)

Fee
Common Good service included in school/major unit direct allocation.

How to get this service

Estimated delivery time after service request
Within 1 business day • Target for achieving delivery timeframe: 90%

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Connecting, Hosting

Service Owner
Network Engineering

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  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT