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ITS Services Catalog

Service Detail Listing


Service name(s)
Help Desk

Service overview
The UVA Help Desk serves as the central point of contact for IT support for the University community providing solutions to computing problems involving the UVA network and applications supported by ITS or problems accessing and using the Integrated System or Student Information System (SIS), by calling 4-HELP (434-924-4357).

Available to
  • Faculty
  • Staff
  • Students
  • Applicants
  • Affiliates

Related options
Email and chat services

Fee
Common Good service included in school/major unit direct allocation.

How to get this service
Call 4-HELP (434-924-HELP, 434-924-4357 or tollfree 866-469-4866); email 4help@virginia.edu and live chat.

Service home page

Support Response Targets
The UVA Help Desk has set service level agreements by which it is evaluated; see the Help Desk metrics.

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.9%

Category of Service
Learning and Research, Help

Service Owner
Help Services

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT