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ITS Services Catalog

Service Detail Listing


Service name(s)
Research Computing - High Performance Computing Clusters

Service overview
ITS provides system administration and cluster management for High Performance Computing (HPC) clusters, with UVA Advanced Research Computing Services (ARCS) providing policy oversight.

Available to
  • Faculty
  • Staff
  • Graduate students sponsored by a PI

Requirements for service
Users should be familiar working in the UNIX environment from the command line. Contact ARCS for access information.

Fee
Startup allocations are free; time may be purchased on these systems.

How to get this service
ARCS supports the requestors

Service home page

Support
Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within support operating hours listed above

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service
Learning and Research

Service Owner
Advanced Research Computing Services (ARCS)

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT