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ITS Services Catalog

Service Detail Listing

Service name(s)
Research and Statistical Software

Service overview
ITS licenses many research and statistical software products for members of the University community. These may be accessed via the UVA Hive or downloaded from the UVaSoftware Gateway.

Available to
  • Faculty
  • Staff
  • Students
  • Fee
    Varies; may be some cost for specific licenses

    How to get this service
    To access research software titles, go to the UVaSoftware Gateway. Installation support is provided by Research Data Services.

    Estimated delivery time after service request
    Downloadable software is available immediately. • Target for achieving delivery timeframe: 99% for downloadable software. See UVaSoftware Gateway

    Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

    Support Response Targets
    2-hour response time when request is properly submitted to Help Desk and within specified support operating hours.

    Service Availability
    24 x 7 x 365 for downloadable software • Availability percentage target: 99.0%

    Category of Service
    Software, Learning and Research

    Service Owner
    Departmental Computing Support

    Feedback about this service

      Page Updated: Wednesday, 2013-07-03 10:01:58 EDT