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ITS Services Catalog

Service Detail Listing

Service name(s)
Microsoft Windows File Services

Service overview
Repository for storing documents for personal use or for departmental use.
  • On a robust, enterprise-level server with Enterprise-Grade disk storage
  • In the Eservices domain
  • Has regular data backup
  • Offers a minimum of 4 gigabyte (GB) of storage space

Available to
  • Faculty
  • Staff
  • Affiliates
  • Student employee (but must be requested by sponsoring faculty or staff member)

Requirements for service
  • Active Eservices account and password
  • Approval to use PTAEO Code or have other means of payment for storage

Related options
Option to purchase storage on Joint VPN for securing data.Note: If the individual/department has data containing FERPA or highly-sensitive information, the purchased space is required to be on the Joint VPN network.

Pricing is based on per gigabyte with a 4 GB minimum purchase. Rates are based on advertised Enterprise Storage fees.

How to get this service

Estimated delivery time after service request
8 standard business hours. • Target for achieving delivery timeframe: 95%

Service home page

Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when a complete ticket is submitted to the Help Desk and within specified support operating hours listed above.

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service

Service Owner
Enterprise Storage and Computing Platforms

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT