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ITS Services Catalog

Service Detail Listing

Service name(s)
Databases - Microsoft

Service overview
A robust, scalable database where individuals or departments can develop and support Web and/or software-based applications to access the data stored in the database.
Microsoft SQL Database hosted on an enterprise-level, high availability SQL Server 2012 R2.
  • 1 Gigabyte (GB) of space for database
  • Database Owner (DBO) Access which allows administrative control of the database.
Note: Application support is through the department or individual customer.

Available to
  • Faculty
  • Staff
  • Affiliates

Requirements for service
  • Requestor and/or the departmental support staff must be able to support application(s) used to access data.
  • Requestor and/or the departmental support staff should have general knowledge of Microsoft SQL programming/development architecture.
  • Active Eservices account and password.
  • Approval to use PTAO code or other means of payment for services.

Related options
  • Secure network options (e.g Joint-VPN).
  • Additional users can be granted access to the database.
  • Additional storage (per disk storage fees) can be purchased.


How to get this service

Estimated delivery time after service request
8 standard business hours. • Target for achieving delivery timeframe: 95%

Service home page

Help Desk: Full-time (24 x 7 x 365), 434-924-4357 • Referrals: Standard Business Hours (8 AM to 5 PM Mon–Fri)

Support Response Targets
2-hour response time from when support request is properly submitted to Help Desk and within specified support operating hours.

Service Availability
Full-time (24 x 7 x 365) • Availability percentage target: 99.5%

Category of Service

Service Owner
Enterprise Storage and Computing Platforms

Feedback about this service

  Page Updated: Wednesday, 2013-07-03 10:01:58 EDT