ITS Service Changes
How Ongoing/Upcoming Upgrades May Affect You
Below is more detail about ongoing and upcoming changes to ITS services that are likely to impact you:
- UPDATED! Support Updates for Mac and Windows OSes
- Memcached Port Blocking
- ITS to Retire Video over IP Services
- New Ticketing Tool for UVA Help Desk
- Changes Coming to ITS System Status
- SPSS 24 Home Use Version Now Downloadable from UVA Software
- Internet-Connected Printer Vulnerabilities
- ITS eduroam WiFi Roll Out
- ITS Service Portal: Name Change, New Address
- UVA Box: New Terms of Service & New Web Interface
- Legacy UVA Cable TV Retirement
- Scan&Score System Retirement
UPDATED! Support Updates for Mac and Windows OSes
OS X 10.10, OS X 10.11, Windows 8.1 User Support to End Aug. 1, 2018
- Purpose: ITS's goal is to
most current release of an operating system and the (one) previous
release. This means:
- ITS will no longer be testing versions of new software on Macintosh systems running OS X, versions 10.10 (Yosemite) and 10.11 (El Capitan), and will be ending user support of these platforms on Aug. 1, 2018.
- ITS will no longer be testing versions of new software on Windows systems running version 8.1, and will be ending user support of this platform on Aug. 1, 2018. [Note - this is a change: In late March, ITS announced that we would be ending our support of Windows 7 on August 1, 2018. Based on a request from the LSP Steering Committee, complete with supporting data that Windows 8.1 is installed on a very small number of PCs, that it also has a straightforward upgrade path to Windows 10 with excellent compatibility, and that the steering committee has already communicated with affected LSPs due to the shortened notice period, ITS will instead sunset our support of Windows 8.1 on August 1, 2018. We will continue to support Windows 7 until future notice.]
After Aug. 1, 2018, downloads will no longer be available for these platforms from the
UVA Software Gateway. If there is software you
use now on these systems, please download and save a copy of the installer. You can also use an
external drive or cloud storage for the copy in case you need to rebuild your computer.
ITS recommends you upgrade your Mac to at least Mac OS X 10.12 (Sierra) or Mac OS X 10.13 (High Sierra) if your hardware and usage demands will allow it. If you have a Windows 8.1 machine, we recommend upgrading to Windows 10.
If your school's help desk or your department's LSP maintains your computer, contact them for questions about when and how best to proceed. If you maintain your own system, contact the UVA Help Desk for more information, in necessary.
If you have questions regarding this change, please contact the UVA Help Desk.
Memcached Port Blocking (March 15, 2018)
Network Configuration Update Removes Security Vulnerability
- Purpose: On March 15, UVA will update its network configuration to block access to a security vulnerability that has the potential for a distributed denial-of-service attack. After this date, it will not be possible to access the Memcached port (udp/11211) from off-Grounds.
- Impact: This update should not impact the majority of the University's computing devices. It will mainly affect machines configured to use memcached for high-traffic webserver performance. It may also impact vendor-provided devices for which the configuration is not fully known. For more information about this vulnerability, please see https://blogs.akamai.com/2018/03/memcached-fueled-13-tbps-attacks.html.
Contact Information Security via email if you have questions.
ITS to Retire Video over IP Services (March 31, 2018)
LiveStream, UStream, YouTube Live Good Replacements
- Purpose: On March 31, 2018, ITS will be retiring Video over IP services.
- Impact: Video streaming services are available online from companies like LiveStream, UStream (IBM Cloud Video), and YouTube Live. If you do not have technical staff in your department, local companies like Heinz ProAV and The AV Company can provide professional audio and video services. ITS does not endorse nor provide support for any of these services; those mentioned above are purely listed as examples.
New Ticketing Tool for UVA Help Desk
Improvements, Minimal Changes to Affect Users
- Purpose: On Tuesday, Dec. 5, 2017 starting at 8:00 AM, a new ticketing system will be used by the UVA Help Desk.
- Impact: This change should have little or no impact on UVA Help Desk customers and will bring
several improvements to our community:
- An all-new chat system with higher reliability
- An easier-to-use interface for starting chats
- Newer, more stable infrastructure
- Updated user interface and case status emails
- Future self-service ticket creation and ability to see your current and historic tickets created in the new system
After the upgrade, you may notice the following:
- Help Desk tickets (cases) will still be closed out in the former ticketing system for a short period of time.
- Any replies to existing tickets (cases) will generate a new case email after go-live.
- The From: address for case emails will change to email@example.com.
- The status emails (Suggested Solution or Need More Information) will remain largely the same.
If you have any questions or concerns about the UVA Help Desk Ticketing System change, you may contact the UVA Help Desk.
Changes Coming to ITS System Status
Transitions to new name & location on Nov. 14, 2017
- Purpose: Information Technology Services' (ITS) Customer Communications group has begun a project to transition ITS' website (ITSWeb) to a new platform that takes advantage of modern technology and increased functionality. On Nov. 14, 2017, ITS System Status — renamed ITS Service Status — will be the first piece of the website migrated to the new platform.
- Impact: There will be a link to the new ITS Service Status at the top of the current ITSWeb homepage, found in the gray global navigation bar. See images of the new pages at its.virginia.edu/pubs/servicestatus.html. New features include: the option to sign up for email notifications for all ITS services or just the ones you want, and a new display providing an uncluttered, clean layout that's easy to read and shows the status of all ITS services.
SPSS 24 Home Use Version Now Downloadable from UVA Software
License Limit Lifted for UVA Faculty and Students
- Purpose: Effective August 17, 2017, Information Technology Services (ITS) released SPSS 24 to Faculty and Students for Home Use site-wide. Previously, our license limited us to a total of 240 users of Home Use and you had to request access through Research Software Support.
- Impact: SPSS 24 for Home Use is a simple download from the
UVA Software Gateway. The process is all self-service and the
software is free to end users.
- Home Use allows IBM SPSS to be used by more students and allows faculty to have a copy on their personally owned computer, if needed.
- Remember that this software is still only to be used for Teaching and Academic Research (not for profit research where the results will be made public) by current students and faculty.
Please email firstname.lastname@example.org (ITS Departmental Computing Support - licensing, business model, etc.) or email@example.com (UVA Library Research Software Support - software installation, activation, support) with any questions you may have.
Be Aware: Internet-Connected Printer Vulnerabilities
Off-Grounds Users Will Need to be on VPN to Print
- Purpose: UVA Information Security has become aware of multiple incidents of unwanted documents being sent to publicly accessible network (i.e., open to the Internet) printers on Grounds. Earlier this year, threats were received via local UVA printers. Although only threats, these messages had to be taken seriously, which took the valuable time and resources of our law enforcement partners. In addition, many other universities have seen propaganda and hate speech messages sent to their open printers. To help protect the University from these types of activities, ITS will begin blocking remote printing ports at the network border on August 21, 2017.
- Impact: Anyone who prints to on-Grounds printers and is not on the UVA network will first need to connect to one of the UVA VPNs.
If you have any questions, please contact UVA Information Security.
ITS eduroam WiFi Roll Out (July 17-21, 2017)
New WiFi Network Made Available for Visitors from Participating Institutions
- Purpose: ITS will be rolling out eduroam WiFi to all academic and residential wireless access points during the week of July 17th to 21st. eduroam will allow visitors from participating institutions to obtain guest WiFi access at UVA using their home institution credentials, e.g. certificate or username/password. For more information, please see the ITS eduroam page.
- Impact: While UVA users have been able to use eduroam at other institutions since last year, the ITS eduroam rollout will now provide WiFi availability to UVA guests visiting from any of the many participating institutions.
ITS Service Portal: Name Change, New Address (June 24, 2017)
Functionality Remains the Same
- Purpose: ITS's Service Portal, the web-based tool that provides our customers with an easy way to request accounts, storage, and security and records management services, track orders for phones and other equipment, and much more, will be renamed on Saturday, June 24, 2017 at 8AM to https://virginia.service-now.com. Functionality remains the same. There will be an approximately 6-hour downtime associated with the name change and other updates.
- Impact: The name of our site will change from
uvaprod.service-now.com to virginia.service-now.com.
A 7-day redirect will be provided; after June 30, you must use the new address of
- ITSWeb pages will be updated to reflect the new address. If you encounter links to the Service Portal with the old address, please contact ITS.
- If you have bookmarks set to the old address, please delete them and re-bookmark your favorites.
- The Service Portal email address will change to firstname.lastname@example.org, and replies to the old address will not be received or processed after June 30. This includes responses to approval requests.
- Replies to approval requests and reminders generated after the address change should work as expected.
- Processing of existing records should not be affected by the change, nor should records history.
LSPs and users of the Service Request Catalog will receive an email from ITS outlining these changes.
UVA Box: New Terms of Service (June 6, 2017) & New Web Interface (June 29, 2017)
TOS Acceptance & Upgrade Required for Box Users
- Purpose: An update to the UVA Box login page on Tuesday, June 6 has triggered a new "terms of service" acceptance notice that appears when logging in to the UVA Box web user interface. Additionally, ITS will be upgrading UVA Box on Thursday, June 29, to an updated web user interface with increased functionality and a cleaner, more modern layout.
- All UVA Box users will need to review and accept the terms of service to resume use of this service. If you are a user of Box apps such as Box Sync, Box for Office, or Box mobile apps, please review and accept the terms of service in order to continue use of these applications and restore connectivity to UVA Box content. Click the "Accept" button to proceed to use UVA Box as usual.
- All UVA Box users will get a notification (see below) after login, offering
them a chance to try out the upgraded Box web interface. They can dismiss the
notification, but it will reappear every 3 days until the final upgrade on June 29.
All users will be automatically upgraded on June 29.
Legacy UVA Cable TV Retirement (June 30, 2017)
IPTV, Other Options Available
- Purpose: On June 30, 2017, ITS is retiring the legacy, standard definition UVA Cable TV service previously available for fee in certain UVA buildings (including Lawn Pavilions).
- Impact: No new activations are being accepted. Current customers have available several replacement services (IPTV, commercial online services like DirectTV and Sling TV, among others) and may request a demo of these services. Until June 30, 2017, ITS support for the legacy service is available via the UVA Help Desk.
Scan&Score System Retirement (May 31, 2017)
Printing & Copying Services Provides New Solution
- Purpose: On May 31, 2017, ITS will retire the web-based test scoring system known as Scan&Score. Several years ago, in looking at aging machines, unavailability of replacement parts, and costly maintenance fees, Information Security approached the Provost's Office about finding an alternative.
- Impact: With the support of the Provost's Office, Printing & Copying Services (PCS) found and tested a new product and implementation by PCS is scheduled for June 1.