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ITS Service Changes

Recently Completed Service Changes & Upgrades

Below are recently-completed changes or upgrades to ITS services likely to impact you:

See also ongoing or upcoming ITS service changes/upgrades.

Qualtrics Downtime (May 24-26, 2017)

Required to Consolidate Portal

  • Purpose: Qualtrics will be intermittently unavailable starting on May 24, 2017 at 8am and ending on May 26, 2017 at 9pm.
  • Impact: Surveys in the Qualtrics Moderately Sensitive Data (MSD) Portal (, Curry School of Education (virginiaeducation), Center for Survey Research (surveysvirginia), Frank Batten School of Leadership and Public Policy (UVAfrankbatten), Department of Politics (politicsvirginia), and Department of Psychology (UVApsych) will continue to run, but users will not be able to report on, edit, or create new surveys. This downtime is necessary to consolidate the user accounts into the Qualtrics Moderately Sensitive Data (MSD) Portal (
    Once the portal is brought back up, all UVApysch, uvafrankbatten, politicsvirginia, virginiaeducation, and surveysvirginia portals will point to the portal. Users will log in with NetBadge credentials and then link their NetBadge identity with their current account. Existing users will be able to access their accounts.

The Qualtrics Highly Sensitive Data Portal (virginiahsd) and McIntire School of Commerce's Qualtrics Portal (commercevirginia) will not be affected by this downtime.

ITS to Retire Analog Web Analysis Service (May 16, 2017)

Better, Newer Options for Web Analytics Available

  • Purpose: On May 16, 2017, ITS will retire an old analog web analysis service and its associated log accumulation. This service is outdated and has limited use; it runs on very old machines and software incompatibility has now made this service unmaintainable.
  • Impact: Owners of sites or site directories configured for this service will be contacted individually. A plethora of different web analytics tools exist, many of which are free, and information is widely available on the Internet.
  • If you have questions or concerns, please contact the UVA Help Desk.

Intel AMT Port Blocking (May 9, 2017)

Network Configuration Update Removes Security Vulnerability

  • Purpose: On May 9, UVA will update its network configuration to block access to a security vulnerability in the Intel AMT management service. After May 9, it will not be possible to use the Intel AMT management service to manage servers or workstations from off-Grounds.
    This security vulnerability allows a remote attacker to take complete control over an affected computer. After May 9, the reconfiguration will block this attack from off-Grounds.
  • Impact: This change should have no effect on the vast majority of computing devices at the University. It only affects users who have purchased the optional AMT SKU with new devices and are using the Intel AMT management service to control them from off-Grounds. This may also include devices that have had hardware repairs. If you have a need to manage devices from off-Grounds using the Intel AMT management service, please use the VPN. If you believe that you might have an affected device, please see the guidance from Intel on discovering and patching affected devices (

Contact Information Security via email if you have questions.

ITS to Debut Value Storage (May 4, 2017)

Inexpensive Storage for Expert Users

  • Purpose: On Thursday, May 4, ITS will debut the new "Value" category of storage. Geared to expert users, "value" is inexpensive storage for those who manage and back up their storage without assistance/support from ITS.
  • Impact: For more specific information, see the new Value storage page; all other storage options are listed on the Storage homepage.

Changes to Public LDAP Access (Feb. 1, 2017)

Protects Student Privacy

  • Purpose: In the interest of continuing to protect student privacy, the University will be limiting access to the Public LDAP effective Wednesday, February 1, 2017. At this time, direct access to the Public LDAP will be limited so it can only be accessed from known UVA IP-Space (excluding guest IPs) and the IP space of known valid users.
  • Impact: For users physically located at UVA or for applications that run from UVA servers, there should be no impact. Off-Grounds users not connected to the UVA network will have to use VPN (Virtual Private Network) to access Public LDAP.

Integrated System & NetBadge (Jan. 15, 2017)

Employee/Manager Self-Service & HR/Finance Admin Users Affected

  • Purpose: Starting January 15, 2017, portions of the Integrated System, including Employee/Manager Self-Service (Time/Leave, Payslips, W-2s) and HR/Finance Administrative, will be placed behind NetBadge. You may hear this alternately referred to as the Integrated System going to or behind Single Sign-on (SSO). This work is part of the SecureUVA Initiative.
  • Impact: Use the new buttons for Employee/Manager Self-Service and HR/Finance Admin on the Integrated System website. If you bookmarked the URLs for the websites previously, please update your bookmarks.
    Self-Service Button HR/Fin Admin Button
    • Now that Employee/Manager Self-Service is behind NetBadge, take advantage of the added security of 2-Step Login. This will better protect your personal information, including your W-2.
  • ODS, Discoverer, and SIS are not affected by this change.

Service Portal for Requests Update (Jan. 15, 2017)

Request Processes Rolling Out on Monthly Basis

  • Purpose: In Feb. 2016, ITS embarked on an initiative to improve the quality of our request fulfillment processes and to standardize these operations. The transition continues to take place over the course of multiple projects. The first of these to transform were paper-based, email-based, and other service requests into automated processes with designated fulfillment teams.
  • Impact: The web-based tool provides our customers with an easy way to request and track their orders all in one central location. In the future, this tool will become one-stop shopping for requesting over 100 ITS services.

    Check out the project website for the latest releases.

CrashPlan Now Available (Dec. 15, 2016)

Introducing a Desktop Backup Service for Protecting University Data

  • Purpose: ITS is proud to announce a new tool to protect University data placed on desktops and laptops. Use this new service to backup data and protect against ransomware.
  • Impact: Degree-seeking graduate students and Agency 207 faculty, staff, and instructors will be able to use this tool to backup devices containing University data, and protect against ransomware infections and hard drive crashes.

Change Coming to ITS VPN Services' Connection Process (Dec. 6, 2016)

Additional Step Will Require Users to "Accept" Network Use Terms

  • Purpose: When using UVA networks, members of the University community do so under the terms of Responsible Computing and other University policies. In order to prosecute unauthorized users who access our systems, we must provide notice that access to UVA networks is for authorized UVA use only. Otherwise, law enforcement (e.g. FBI) will not hold non-authorized users responsible for malicious activity on our networks.
  • Impact: Starting Tuesday, Dec. 6, 2016, UVA users authorized to use our VPN services and networks will have to "accept" usage terms each time they connect. This applies to all of our VPN services (UVAAnywhere, Joint, More Secure Network). You will see the second "banner" screen when connecting to the network through a VPN service; click "Accept" to proceed with your connection.
    accept usage terms to access UVA networks through
      the VPN services

Note: This change is unrelated to the Joint VPN full tunnel migrations that began on Nov. 29, 2016 and continue through mid-December, and will not affect the operation of any of our VPN services and the network access they provide.

Protection from Accessing Malicious Websites

DNS Servers Will Begin Utilizing DNS Firewall Protection

  • Purpose: ITS provides Domain Name Server (DNS) services for UVA so that networked systems can look up domain names (which humans use) and resolve them to IP addresses (which computers use). As part of the SecureUVA security enhancement program, ITS' DNS servers will begin utilizing a DNS firewall in order to block access to malicious domains. The DNS server will check every request against a constantly updated database of known bad domains and IP addresses (e.g., confirmed usage by malware or phishing). The firewall will be configured to be increasingly more protective for users beginning in November 2016 and going through Spring 2017.
  • Impact: Users trying to access a malicious website will not be able to get through. Requests to look up known bad domains/IPs receive a special response which effectively redirects the requester to a safe system rather than the malicious system. If a user feels the website is being wrongly blocked, s/he should contact the UVA Help Desk. For more information about this project, please see the DNS Firewall webpage (NetBadge credentials required).

Upcoming Changes to UVA VPN Services

Security Enhancements for More Secure Network VPN & Joint VPN

  • Purpose: In order to improve network security, ITS is changing the configuration of the More Secure Network VPN and Joint VPN services from Split Tunnel to Full Tunnel prior to the end of the calendar year. Changes to the More Secure Network (MSN) VPN were made on Oct. 18, 2016. The migration of Joint VPN users to full tunnel mode started on Nov. 29 and will continue in waves over the course of the next 3 weeks.
  • Impact To Users: Many users will not notice a difference once the MSN VPN and Joint VPN services are operating in Full Tunnel mode. If users need to access local network resources while connected to the MSN or Joint VPN service, such as network printers at home, they may need to enable the “Allow Local (LAN) access when using VPN” option in the Cisco AnyConnect VPN client preferences/options. If you need assistance making these changes, please consult your departmental LSP or contact the UVA Help Desk.
    Impact to LSPs: If LSPs have network resources such as file servers that have been restricted by IP address access lists containing their local building subnets, for example, they will need to ensure that they have added the More Secure Network VPN service client IP address range to these access lists. Note: To get ahead of the game you may want to consider adding the Joint VPN service client IP address range at this time as well.

Statement on Support of macOS Sierra (OS X 10.12) at UVA

Can Be Used with Most Basic UVA Services like WiFi and Email

  • Purpose: Apple's latest operating system, macOS Sierra (OS X 10.12), is currently (Sept. 2016) being testing against ITS supported products; please see our testing results.
  • Impact: We recommend that you check ITS's support statement before installing macOS Sierra on UVA computers; not all services, most notably the Integrated System (HR/Fin) and Student Information System (SIS) are supported under Sierra.

Integrated System Information to Move to ITSWeb (Sept. 20, 2016)

Functionality to Remain Same

  • Purpose: On Tuesday, Sept. 20, Integrated System (IS) information now located at will be relocated to ITSWeb at (replacing a very limited IS site currently there). The support structure for the existing site on is not being updated and the code is becoming increasingly deprecated.
  • Impact: While most staff who use the Integrated System only use Employee/Manager Self-Service and typically get to that via Human Resources' site, administrative users of the Integrated System HR/Finance and SIS do use the existing site to get to Java downloads, frequently asked questions, forms, etc. On Sept. 20, the "old" site will have information and a link to the "new" ITSWeb site.

Qualtrics Now Available (Aug. 29, 2016)

Introducing A New Tool for Data Collection and Research

  • Purpose: Through a partnership with schools, departments, and others across the University, ITS is proud to announce a new tool in our data collection and research portfolio: Qualtrics. Use this 3-year pilot service to gain insights and perform research.
  • Impact: Students, faculty, and staff University-wide will be able to access a leading research and data collection tool for their teaching, research, and administrative purposes.
    • New Users: Welcome! To begin accessing Qualtrics, head over to the Qualtrics About Page to learn more about what data can be stored where in the system. Please email if you have any questions or concerns.
    • Current Users of Qualtrics in their school/department: Several departments across Grounds currently have Qualtrics licenses. Over the next few months, users of existing departmental licenses will be informed of an impending downtime, and will then be moved into the central portal for Qualtrics. If you are an affected party, you will receive a message concerning this migration process from your local school/departmental administrator.

Change to Search Function on ITSWeb (Aug. 15, 2016)

Mirrors Changes to UVA Search

  • Purpose: In the interest of protecting student privacy, the UVA Search is changing. These changes are slated to go live on Monday, August 15, 2016. The People Search function on ITSWeb will likewise be changed to accomodate student privacy.
  • Impact: Our general ITSWeb search for information found on our site will be the same (in the header with the magnifying glass and "ITS"), but our "People" search link will move to the "Quick Access" area in the lower part of our homepage and the footer, be renamed "UVA Internal People Search", and require a NetBadge login.
    • The main UVA Search (people and terms) will continue to function as before with this exception: it will not return student information. If you are looking for this data, you will have the option to click a button on the results page that says "Find All People (Login Req)" and it will prompt you to log in via NetBadge. This will enable you to initiate a search that includes students and provides the more granular information.
    • An "Advanced" search that allows for refined searching by field (department, phone number, computing ID), will continue to be available, but will be moved behind NetBadge.

Shibboleth Upgrade (July 18, 2016)

Test Your Applications Beforehand

  • Purpose: ITS will be upgrading Shibboleth on July 18, 2016.
  • Impact: Though we do not anticipate any impact to applications using the current version of Shibboleth, the update could pose issues for customized applications. Due to this possibility, ITS asks that you test your applications prior to the upgrade by following these instructions (NetBadge required) to ensure they authenticate and function properly.
    After the upgrade: If you identify problems with any application on the list above, please email us and include any errors or other diagnostic information related to the failure(s).

Statement on Support of Mac El Capitan (OS X 10.11) at UVA

Can Be Used with Most Basic UVA Services like WiFi and Email

  • Purpose: Apple's latest operating system, OS X 10.11 “El Capitan”, has been through ITS testing and our support status of the OS has been determined after extended testing.
  • Impact: We recommend that you check ITS's support statement before installing El Capitan on UVA computers; not all services, most notably the Integrated System (HR/Fin) and Student Information System (SIS) are supported under El Capitan (as of April 2016).

Office 2010 & 2011 Support Updates

Phased "End of Support" through Aug. 2016

  • Purpose: With the release of Office 2016, ITS will end support for earlier releases of Office as follows:
    • Support for Office 2011 for the Mac will be ending for all versions of Mac OS X on Aug. 1, 2016.
    • Support for Office 2010 for Windows will end on Aug. 1, 2016. No additional testing of Office 2010 on Windows OSes will be done after Dec. 31, 2015.
  • Impact: The UVA Software Gateway allows members of the University of Virginia community to upgrade site-licensed software like Office at low or no cost options (details of the UVA-Microsoft agreements).
    If you are using a University-owned system and need help upgrading to Office 2016, contact your Local Support Partner (LSP) or the UVA Help Desk for more information.

If you have questions regarding this change, please contact the UVA Help Desk.

Mac OSes, Safari & Office Support Updates

OS X 10.8, Safari 6, Office 2011 User Support to End Later in 2015

  • Purpose: ITS's goal is to support the most current release of an operating system and the (one) previous release. This means:
    • ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.8 (Mountain Lion), and will be ending user support of this platform on Dec. 31, 2015.
    • ITS will no longer be testing versions of new software on Macintosh systems running OS X, version 10.9 (Mavericks), and will be ending user support of this platform on Aug. 1, 2016.
  • Impact: ITS recommends you upgrade Mac OS X 10.8 to at least Mac OS X 10.9, and to version 10.10 if your hardware and usage demands will allow it. If you are using Mac OS X 10.8 or 10.9 on a University-owned system, contact your Local Support Partner (LSP) or the UVA Help Desk for more information.
    With the support retirement of OS X 10.8, ITS support of Safari 6 will also be discontinued (Dec. 31, 2015).
    Support for Office 2011 for the Mac will be ending for all versions of Mac OS X except for 10.9 and higher when Office 2016 is released (available July 2015 with Office 365, later in 2015 for others).

Phased End-of-Support for 32-Bit Versions of Windows

Year-Long Process Now Underway (July 2015-July 2016)

  • Purpose: Starting in July 2015, ITS will begin a phased end-of-support for 32-bit versions of the Windows operating system.
  • Impact: This does not mean you need to upgrade your operating system right away. Software available through 2015 has been tested and works fine with 32-bit Windows systems. If future software updates introduce issues that apply only to 32-bit Windows OSes, you may need to upgrade then.
    • ITS will move to "best effort" support of 32-bit versions of Windows 7 and 8.1 effective immediately.
    • Beginning Dec. 1, 2015, ITS will do only limited testing of software and applications against 32-bit versions of the Windows OSes.
    • On July 1, 2016, ITS will stop the testing of software and applications against 32-bit versions of the Windows OSes and end support for 32-bit Windows OSes.
    If you are using a 32-bit version of the Windows OS on a University-owned system, contact your Local Support Partner (LSP) or the UVA Help Desk for more information.
More information is available in the System & Service Retirements announcement.
eduroam graphic

UVA Now Participating in eduroam (May 2016)

"Traveler-based" eduroam Available to UVA Faculty

  • Purpose: UVA is now participating in eduroam, which is used by many educational institutions as a secure way to offer WiFi to campus visitors from other participating institutions.
  • Impact: eduroam can be implemented in several ways: as a visitor-based system, as a traveler-based system, or as both. Currently, eduroam as a visitor-based system is in testing at UVA (specifically in the Dynamics Building, 2015 Ivy Road). Faculty traveling this summer can, however, configure their machines to access eduroam at other institutions where it is available. ITS is providing configuration instructions for supported versions of Windows, Mac OS X, and iOS devices for our faculty who may benefit from this service as a traveler.
    • You must have previously configured a connection to the encrypted cavalier wireless network at UVA.
    • For iOS devices, you must be within range of a working eduroam WiFi network to set it up so you must come to the Dynamics Building if you wish to configure eduroam access before visiting an institution where it is already in use. If you are running Windows or Mac OS X on your computer, you are not required but may want to come to the Dynamics Building to test eduroam configuration/access before traveling.

Questions about support for eduroam may be directed to the UVA Help Desk.

Windows License Server & Management Changes (May-Fall 2016)

Affects Software Packages in Labs, Departments, Classrooms

  • Purpose: ITS will begin upgrading its Windows license server/manager service for software packages used in labs, departments, and classrooms after the end of Spring Semester 2016 and continuing through Fall 2016. Software affected by this change includes Aspen, HSM Works, SolidWorks, Mathcad (Classroom only), and Autocad among other packages.
  • Impact: ITS will contact individuals in charge of the affected packages for departments and labs with exact dates for the migration to the new servers. ITS System Status will list downtimes for the packages 2 business days before they are moved to the new license managers.
    To save users the inconvenience of having to renew or purchase new licenses multiple times, the software licenses will be replaced and changed at their expiration.
    ITS will continue to adhere to all license terms and restrictions for the affected software.

    After the upgrade:
    • The current server will be migrated to 3 servers, providing redundancy (where permitted) for the license manager.
    • Once software is migrated to the new servers, users will need to connect to the license server through the VPN when off Grounds. On-Grounds access will be unaffected.

Questions about this change should be directed to

Contract Change for Microsoft Select Plus (May 1, 2016)

New Contract Yields Savings

  • Purpose: The current Microsoft Select Plus agreement will be ending on Saturday, April 30, 2016. As of Sunday, May 1, 2016, the University of Virginia will be using a new contract that has been negotiated for faculty and staff purchases of Microsoft products. The new contract, facilitated through an educational consortium called E&I Cooperative Services, will yield savings between 1% to 8% over the existing agreement.
  • Impact: Effective May 1, 2016, users will be required to include different agreement information when completing a purchase order with our Microsoft reseller, SHI International Corp. Please see this website for further details.

Central Mail Service Retirement (May 2016)

Employee & Generic Accounts May Be Migrated to Exchange

  • Purpose: On May 23, 2016, access to the UVA Central Mail Service (CMS) was deactivated. The system, which has been running since 1995, has become obsolete and is no longer sustainable.
  • Impact: Well ahead of May 2016, CMS users' generic and "personal" (UVA employees and retirees) accounts were migrated to the Central Exchange Service.
    • Once you have been migrated, you will need to begin using Exchange for your UVA email.
    • The Central Mail Service will be shut down for good in June 2016.

Rivanna HPC Cluster Downtime & Maintenance (May 10, 2016)

OS Upgrade, Application Paths Changing

  • Purpose: On the second Tuesday of every May, September, and January, the Rivanna HPC (High Performance Computing) cluster undergoes maintenance work.
    Maintenance is scheduled for May 10, 2016. The system will be shut down at 6am.
  • Impact:
    • Job scheduling on the HPC will be affected: all jobs must finish running by 6am on May 10. If you submit a job prior to May 10 that will not complete by 6am on May 10, it will be queued to be run after the downtime and maintenance are completed. For any jobs running after May 10, please pay special attention to the maintenance changes below and how they may affect your jobs.
    • Upgrading the OS to a newer version
      CentOS 6.5 will be upgraded to CentOS 6.7. This change requires several of the applications made available to users be recompiled.
      • What you need to do: If you maintain and compile your own code, you should recompile that code after the OS upgrade. Otherwise it may not work as expected or may fail outright.
    • Paths to many applications are changing
      ARCS (Advanced Research Computing Services) will be rebuilding many applications in Centos 6.7 and the path to the application may change.
      • What you need to do: If you have compiled anything using absolute paths to these pre-built applications, you want to check with ARCS for the newest path.

If you have questions about any of these changes, please contact us at

More Robust WiFi Coming to UVA Grounds (2014-2016)

ITS Is Upgrading the University’s Wireless, Building by Building

  • Purpose: The University’s aging WiFi infrastructure has been updated in both residence halls and academic buildings to support wireless (rather than wired) as the primary means of connectivity.
  • Impact: The WiFi Infrastructure Upgrade Project provided substantial increases in coverage and speed: WiFi should be about 10 times faster than what was available in buildings prior to the upgrade. See also the Cavalier Daily article, “Residence areas get new Wi-Fi”.

Retirement of Older License Manager Servers (Jan. 4, 2016)

End of Maple 14 License

  • Purpose: ITS will be retiring our three legacy license manager servers on January 4, 2016.
  • Impact: The retirement of these servers will not affect any of the licenses currently being served by our current production license managers. However, this will terminate the Maple 14 license manager, as ITS is no longer licensing Maple for general use. Maple users may find Mathematica, which is licensed at UVA and supported by the Library, a suitable replacement for Maple.

Virtual Training Co. (VTC) Contract Not Being Renewed for 2016-2017

Switch to for Online Video Training

  • Purpose: The contract with the Virtual Training Company (VTC) will not be renewed for 2016-2017.
  • Impact: UVA faculty, staff and students who wish to view video training online should now use for UVA (secure login already built in). The University Library has negotiated a contract which includes free access to the entire library of over 3,500 video courses. JavaScript, jQuery, Camtasia, Revit, iMovie, Photoshop, Sketchup, Unity, and "R" are just a few examples of the variety of tutorials available.
    • 24/7 access is now available to great training and you can connect from computers, tablets, or mobile devices.
    • Students have access as well; for courses/classes, work studies, internships, as well as personal development.
    • Professors and instructors are able to incorporate this resource in courses, create custom playlists, and share links to specific lessons.
    • The searchable transcripts make it easy to find specific words or phrases within specific lessons.
    A link to connect to is also available in the Library's A-Z database listing (not the a-z list of departments) located about midway on the Library's main homepage.
    If you've used Lynda Online Learning before, whether a personal subscription, trial, or via the earlier email registration method, you're prompted to migrate your profile to this new system when you first log in, so you'll be able to keep your entire course history, if desired.

Need help? If you have questions, please use Ask a Librarian for current and up-to-date information.

  Page Updated: Friday 2018-06-15 16:34:45 EDT