ITS and UVa logos for printed output

Information Technology Services

The Organization and its Mission, Vision, and Values

Organization and Divisions

Under the Vice President and Chief Information Officer's leadership, the Department of Information Technology Services (ITS) provides a full range of central information technology services for most sections of the University, as well as the networking backbone services and telephone system for the entire University.

ITS is divided into 6 divisions:

ITS Mission & Vision

We provide and promote the information technology and communication bridge between the University community and its goals.

Vision

ITS will be an organization of dedicated, energetic professionals inspiring and guiding the members of the University community as they prepare for a world of rapidly developing technological innovations, thus furthering our founder’s vision of the University as a preeminent institution of learning and research.

ITS Values Statement

Our work is guided by these values:

Commitment to Excellence

  • Our standard for individual and organizational performance is excellence in service to the University community.
  • We take pride in contributing to the fulfillment of the University’s mission.

Commitment by the Individual

  • Integrity is essential in our relations with each other and with members of the University community.
  • Our relations with others are characterized by respect, helpfulness, sharing, tolerance, openness, honesty, and trust.
  • We accept that growth and change lie at the heart of our endeavor and entail risk.
  • We are entrusted with our own personal and professional well-being. We respect and support each individual’s needs.
  • Each contributes a full measure of effort.

Commitment Between Individuals

  • We develop our personal expertise by actively pursuing new knowledge and skills, and we share our expertise freely with others.
  • We resolve errors openly and with tolerance. We use disagreement as a dynamic, positive force in our work.

Commitment to the Organization

  • We share in the ownership of ITS; its improvement and success are our ongoing responsibility.
  • We promote open, distributed decision-making and the related acceptance of responsibility.
  • We own problems until they have been resolved.
  • We are members of the same team.

Commitment to Ethical Conduct

  • As computing professionals, we are entrusted with the safekeeping of a wide range of sensitive information. Each of us is obliged to support and abide by the legal and ethical standards that apply to information processing, including copyright law and rights of authorship, confidentiality, and privacy.

We value the deep professional commitment that each person makes to our vision, mission, and goals.

Page Updated: 2011-09-15

Standards & Policy

University of Virginia
Information Technology Services
2015 Ivy Road
P.O. Box 400324
Charlottesville, Virginia, 22904-4324 USA

UVa Help Desk: 434-924-HELP (434-924-4357) • 4help@virginia.edu

Page Updated: 2011-09-15; © 2012 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology Services (ITS) website is provided as a public service with the understanding that ITS makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.