Office 365 Project
Technical Support for UVA Faculty & Staff
Office 365 help is provided by ITS's vendor partner, Evolve 365.
|Support Option||Response Time*||Support Hours||How to Reach Us|
|Instantly||24/7/365||Search the Office 365 Resource Portal|
|60 seconds||Monday–Friday, 8am–8pm (Federal Holidays excepted)||
Call the Office 365 Support Team at 1-855-474-8857.
|4 hours||Monday–Friday, 8am–8pm (Federal Holidays excepted)||
Submit your question to firstname.lastname@example.org. Send as much detail as possible for a response by email. If you need a faster response or a response by phone, please select a different option.
|On the Office 365 Resource Portal,
you'll find information about:
|lynda.com at the UVA Library offers video training for courses and tutorials on hundreds of topics, including the use of Microsoft products. It can be accessed by any current student, faculty or staff member at UVA.|
Please send ITS Customer Communications your feedback and suggestions about ways to improve our Office 365 help services. We welcome as much detail as possible.
* Response Time is the Evolve Service Level Agreement (SLA) time to respond. The SLA for technical support within ITS (Tier 2 agents) is response within 2 business hours, 8am-5pm, Monday-Friday, University holidays excepted.