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Office 365 Project

Technical Support for UVA Faculty & Staff

Support Option Response Time* Support Hours How to Reach Us
search icon Instantly 24/7/365 Search the Office 365 Resource Portal
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(Actuals)
24/7/365

Call 4-HELP (434-924-4357) anytime. You can also call our toll-free number, 866-469-4866.

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(Actuals)
24/7/365

Talk with a Help Desk agent right now via instant message!
Live chat »

image of a form < 4 hours 24/7/365 Create or Manage Cases
Log in to My Help Center and click "Create a Case" or view status of existing cases.
image of @ symbol < 4 hours
(Actuals)
24/7/365

Submit your question to 4help@virginia.edu. Send as much detail as possible for a response by email. If you need a faster response or a response by phone, please select a different option.

image of person Varies Varies

Faculty/Staff: For in-person support, ask your department or school LSP (Local Support Partner). (This resource is behind NetBadge.)

On the Office 365 Resource Portal, you'll find information about:
  • Video Training (over 28,000 videos available, from 30 seconds to 2 minutes in length)
  • Library of Courses
  • Knowledge Articles (Self-help)
  • How-To's
  • Shareable Tips
  • Shareable Videos
lynda.com at the UVA Library offers video training for courses and tutorials on hundreds of topics, including the use of Microsoft products. It can be accessed by any current student, faculty or staff member at UVA.

* Response Target is the Help Desk's Service Level Agreement (SLA) time to respond. For more, see the Help Desk metrics. There is no SLA for Response Time for LSPs. The SLA for technical support within ITS (Tier 2 agents) is response within 2 business hours, 8am-5pm, Monday-Friday, holidays excepted.

  Page Updated: 2018-08-09