Office 365 Project
Technical Support for UVA Faculty & Staff
UPN Change on May 17 Will Affect Office 365 Document Sharing
On May 17, 2018, ITS is changing the User Principal Name (UPN) for UVA Gmail users, HSTS, Law, McIntire, and Darden Office 365 tenant users. Prior to May 17, 2018, when receiving files from users of the ITS-provided Office 365 tenant via OneDrive, SharePoint Online, Groups, or Teams, users in the above groups would normally sign in using email@example.com and their Eservices password.
Starting May 17, users in the above groups should sign in using firstname.lastname@example.org and their Eservices account password (no change), to access these shared files.
If a user who does not have an account on the ITS-provided Office 365 tenant has trouble accessing a shared document, or accessing links to Groups or Teams, that they were able to prior to May 17, 2018, the person on the ITS-provided Office 365 tenant who shared the document with them may need to share the document with the user again.
Office 365 help is provided by ITS's vendor partner, Evolve 365.
|Support Option||Response Time*||Support Hours||How to Reach Us|
|Instantly||24/7/365||Search the Office 365 Resource Portal|
|60 seconds||Monday–Friday, 8am–8pm (Federal Holidays excepted)||
Call the Office 365 Support Team at 1-855-474-8857.
|4 hours||Monday–Friday, 8am–8pm (Federal Holidays excepted)||
Submit your question to email@example.com. Send as much detail as possible for a response by email. If you need a faster response or a response by phone, please select a different option.
|On the Office 365 Resource Portal,
you'll find information about:
|lynda.com at the UVA Library offers video training for courses and tutorials on hundreds of topics, including the use of Microsoft products. It can be accessed by any current student, faculty or staff member at UVA.|
Please send ITS Customer Communications your feedback and suggestions about ways to improve our Office 365 help services. We welcome as much detail as possible.
* Response Time is the Evolve Service Level Agreement (SLA) time to respond. The SLA for technical support within ITS (Tier 2 agents) is response within 2 business hours, 8am-5pm, Monday-Friday, University holidays excepted.