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ITS Newsletters

Local Support Partners (LSP) Newsletter

Updates & Announcements

  • LSP Coordinator Calendar & Fall Conference Planning Committee

    • The LSP Coordinator calendar can now be accessed by all LSPs. Ted shared the "" calendar to keep information and events populated on Exchange/Outlook. In addition, Ted is creating a Fall LSP Conference planning commitee. There will be planning meetings every 2 weeks leading up to the conference. Please contact Ted to join the group.
  • The Integrated System Website Has Moved

    • Effective Sept. 20, 2016, the Integrated System website is now located at
      • Please update your bookmarks accordingly. If you encounter problems or issues using the new site, please use the form (this link is also located in the left-hand navigation on every page within the Integrated System) to report them to ITS.
  • New CIO Website is Live

    • The CIO webpage got a makeover! To check out its new look, please visit the new URL:
      • This site was designed by ITS' Custom Applications & Consulting Services (CACS).
  • Qualtrics at UVA is Live

    • Qualtrics, a survey research software, is now live for a 3-year pilot period at UVA. Following this trial period, additional funds will need to be provided to maintain the software at UVA. For more information, including FAQs, how to login, and how to get support, please visit the UVA Qualtrics homepage.
  • Upcoming LSP Collective

    • The October LSP Collective will be on Tuesday, October 18th at the Albert H. Small building. ARCS is hosting an open house for LSPs.

Current ITS/UVA Projects

  • Cyber Security Awareness Month

    October is Cyber Security Awareness Month! Cyber Security Awareness Month is sponsored by the National Cyber Security Division (NCSD) within the Department of Homeland Security and the National Cyber Security Alliance (NCSA) to encourages vigilance and protection by all computer users. ISPRO will be celebrating all month long with guest speakers, events, prizes, and educational programs. For a full list of ISPRO's Cyber Security Awareness Month events, please visit the ISPRO events webpage.
    • Cybersecurity Awareness Month Kickoff Event

      • Suzanne E. Spaulding, J.D., Under Secretary for the National Protection and Programs Directorate (NPPD), Department of Homeland Security, kicked off Cybersecurity Awareness Month on Tuesday, October 4th with a discussion of current and future cybersecurity threats and issues. Among her many accomplishments, Ms. Spaulding earned both her undergraduate and law degrees at the University of Virginia.

  • Television/Online Media Options at UVA

    • Several options exist for faculty, staff and students to access television/online media services in University academic buildings and residence halls. ITS’ focus in this area is on providing high speed network services through which Internet-based video content from online media providers can be accessed. For more information, please see our updated page at
  • WiFi Calling: Make Mobile Phone Calls on Grounds Where You Can’t Get Cellular Reception

    • Previously, the only way you could make cellular calls in certain on-Grounds locations was if your department had paid for a distributed antenna system (DAS). Now, WiFi Calling, sometimes referred to as Voice over WiFi (VoWiFi), has emerged as a promising new carrier technology to address cellular phone voice service in locations lacking adequate cellular wireless coverage, but having adequate WiFi coverage. Since ITS operates and supports an extensive WiFi network in UVA academic and residential buildings, WiFi Calling may be an option for individual and/or department needs. For more information about WiFi Calling, please visit our webpage at
  • MSN VPN & JointVPN Full-Tunnel

    • For security reasons, the State Auditor of Public Accounts requires a change to the mode in which users run the MSN VPN and JointVPN profiles. Stay tuned for more information coming soon!

September LSP Collective Recap

  • Anti-Phishing Simulation and Education

    • During the fall semester, the Information Security, Policy, & Records Office (ISPRO) will begin piloting an initiative to simulate the use of phishing and raise awareness about its key components. Phishing is an attempt to obtain sensitive information (username, password, credit card info, etc.) for malicious reasons by masquerading as a trustworthy entity in an electronic communication. The ISPRO simulations will replicate emails that prompt the user to decide whether it is legitimate or malicious. If a user falls for the “phishing” attempt, s/he will be sent to a page to help recognize fundamental components of a phishing email. The pilot groups are part of the CIO area. Later in the semester, phased rollout of the simulations will expand to other parts of the University, including the Executive Vice-President & Chief Operations Officer (EVP-COO) area and the remainder of the academic division. The Health System will not be part of these exercises.
  • Two-Step Login

    • UVA will soon be using 2-step authentication as a means to add an additional security layer and protect user identity when logging in to our systems. Users will log in through NetBadge, and then confirm their identity via a mobile app, phone callback, mobile password, SMS passcode, or hardware key. The CIO area will test the 2-step login process in early October. Early adopters will follow in December, and a phased rollout to UVA faculty and staff will begin in early 2017.
  • Office 365

    • As part of the planning phase of the Office 365 project, ITS recently finished a 6-week engagement with Planet Technologies, a 3rd party, Microsoft partner. During this time, numerous onsite meetings, planning sessions, and interviews were held with various project stakeholders and a survey of major business units/schools was conducted. As a result of our planning engagement with Planet, a phased Office 365 deployment sequence and approach has been defined involving three work streams of deployment activities:
      • Work stream activity 1: Exchange Online and Skype for Business (tentatively slated for 20 migration waves with ~600 users in each wave, upon the successful completion of a couple of pilot groups)
      • Work stream activity 2: SharePoint planning; OneDrive availability
      • Work stream activity 3: SharePoint Online availability, Office ProPlus deployment
    • A number of preparatory and foundational tasks must be completed before the pilot migrations of Exchange/Skype can commence. Specific schedule details will be shared as they become available.
    • Project Contact: Shawn Clouse,
  • Identity and Access Management

    • The purpose of the Identity and Access Management Project (IAM) is to ensure that the right people get access to the right resources at the right times for the right reasons. This will be achieved through the implementation of a IAM framework --- a set of business processes, policies, data governance, and supporting technologies that enable appropriate and timely creation, maintenance and use of digital identities.
    • The project is organized around the following phases:



      Documentation of the Current State Complete
      Implementation of Short-Term/Incremental Improvements (such as the new annual password change requirement) On-going throughout the project
      Environmental Assessment (identify leading IAM vendors, conducting initial vendor demos to learn about possibilities; assess higher education common practices and emerging trends in IAM) Complete
      *Formal Vendor Evaluation and Selection In-Progress
      Phased Implementation of a new IAM System TBD, based upon vendor selection

      *A Request for Information has been developed and will be issued to multiple vendors shortly. Based upon RFI responses, a short list of vendors will be asked to come onsite for proof-of-concept business case scenario demonstrations.

    • Project Contact: Dana German,
  • Crashplan

    • Soon ITS will begin offering a centrally managed, automatic desktop backup solution to faculty and staff in the University community. The service, known as Crashplan, has many features including continuous backup, easy-to-use web interface to manage backups or restores, and stringent security. Crashplan is not a substitute for long-term storage—it is intended to provide security when files are deleted by accident or a computer crashes or is lost. Stay tuned for more information.
  • Email News

    • Keith Donnelly, new director of ITS’ Virtualization and Microsoft Services (VaMS), talked about the latest developments with UVA email. He cited challenges with optimizing message delivery while dealing with an increase in compromised accounts that are sending spam, and a large increase in overall spam received by UVA. The VaMS team has implemented a new email gateway with enhanced malware prevention including sandboxing of inbound mail messages with potential malicious attachments or links. Engineers continue to fine-tune email protective measures including greylisting/whitelisting, outbound mail filtering and rate-limiting and outbound mail IP segmentation. A new focus around cleaning up Sympa mailing lists and configurations will begin shortly, in order to prevent Sympa from being used to propagate spam and malware. When asked how LSPs could help, Keith asked that anyone with issues contact the Help Desk and include actual headers from emails in question.

Work in IT? Become an LSP!

Whether your job is 100% IT, or only involves a few IT aspects, becoming an LSP may the perfect next step in your career. Help be the voice and action for your department's IT needs! Visit the UVA LSP website for more information on the benefits of becoming an LSP.

  Page Updated: Friday 2016-10-07 10:42:29 EDT