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Network & Internet Access

Wired Network Troubleshooting

Finding Your Network Address

Your computer has two network addresses; one is a code assigned to the network chip that is installed by the manufacturer and known as the "hardware address" or MAC (Media Access Control) address. It is unique to your networking device, and allows network traffic destined for that device to ultimately find it.

Your computer's other address is the IP address. This is the four-part decimal address that is assigned by either the hostmaster of the site, or by a DHCP server.

Both addresses may be needed in order to troubleshoot stolen or duplicated IP addresses and other network problems. See Find Your Network Address for more information.

Getting Help with Network Problems

Make sure you know which Help Desk to contact about network problems (building list).

  Page Updated: Tuesday 2017-05-30 14:54:55 EDT