UVA Identity Token Authentication
Problems: Forgotten Password, Lost/Damaged Token, Deleted/Expired Certificate
Forgotten UVA Identity Token Passwords
If you have forgotten the password to your UVA Identity Token, or if you have attempted your password 10 times since your last successful password entry, you will need to have your UVA Identity Token re-initialized to use it again. Return your UVA Identity Token to the ITS Access Managment Office or School of Medicine Desktop Support Team. We strive to have password resets completed by the end of the next business day after receiving the UVA Identity Token. An automated email will be sent to you from "email@example.com" with pickup instructions when it is ready.
Lost or Stolen UVA Identity Tokens
If your UVA Identity Token is lost or stolen, please email firstname.lastname@example.org immediately. The JointVPN Account used with your Token will be disabled so it cannot be used maliciously for VPN access. If you recover your UVA Identity Token later, the JointVPN can be reactivated.
After notifying us of a lost or stolen Token, your LSP may request a replacement UVA Identity Token using the UVA Identity Token request form. When a lost or stolen Token is replaced with a new one, the new UVA Identity Token certificate will have a different serial number. Systems depending on the serial number will need to re-authorize access with the new serial number. The JointVPN will be updated with this new serial after you sign the UVA Identity Token Digital Certificate form upon receipt of the UVA Identity Token. Servers or systems other than the JointVPN are handled on a case-by-case basis.
Broken or Damaged UVA Identity Tokens
If you have accidentally damaged your UVA Identity Token you will need to have the certificate on it verified and transferred to a new token. Return your Token including any broken pieces to the Access Management Office or the School of Medicine Desktop Support Team. After the damaged token is received and replaced, the rest of the process is handled like a reset (see "Forgotten UVA Identity Token Passwords").
Deleted UVA Identity Token Certificates
If you have accidentally deleted the certificate from your UVA Identity Token and it is no longer accessible, you will need a new certificate installed on your UVA Identity Token to use it again. Return your UVA Identity Token to the Access Management Office or the School of Medicine Support Team. When a certificate is deleted, your new UVA Identity Token certificate will have a different serial number. Systems depending on the serial number will need to re-authorize access with the new serial number. The JointVPN will be updated with this new serial number after you sign the UVA Identity Token Digital Certificate form upon receipt of the Token. Servers or systems other than the JointVPN are handled on a case-by-case basis.
Expired/Expiring UVA Identity Token Certificates
A UVA Identity Token is issued with a certificate that is valid for 8 years. Once your token's certificate expires, you will no longer be able to use the token with the JointVPN or any other University service that requires the UVA Identity Token or JointVPN. If your token's certificate is expiring and you still need it for work purposes, please follow these instructions to obtain an updated UVA Identity Token with a new expiration date for its certificate.