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Identity Management at UVa

In-Person ID Verification & Security Questions

Acceptable Documents: What to Take to Your ID Verification

Proof of Identity Required: Show your UVa ID card (if you have one) and one of the following required items:

  • a U.S. Driver’s License or
  • a U.S. Military ID Card or
  • a U.S. Green Card (US Homeland Security Permanent Resident card) or
  • Any government-issued passport book.

Acceptable documents for proof of identity: Photo of passport & driver's 
                        licenseSample UVa ID card

Once you show your document(s), you will receive a PassPhrase. Do not lose this! You will need it to complete the next step in your ID verification process.

ID Verification Locations: Where to Go

Take your proof of identity document(s) with you to one of the following locations on UVa Grounds.

Who You Are Who to Contact Notes & Details
Current UVa Employees & Students ISPRO Access Management
8:30 AM–4:00 PM, Mon.–Fri.
For assistance with lost PassPhrases, PassPhrase requests, and account problems
New UVa Employees in the Academic Division University ID Card Office
8:00 AM–5:00PM, Mon.–Fri.
To get a new University ID card & PassPhrase
New UVa Undergraduates & Most Graduate Students University ID Card Office
8:00 AM–5:00PM, Mon.–Fri.
To get a new University ID card & PassPhrase (new undergrads do this at Summer Orientation)
Medical Center Employees, School of Medicine, & School of Nursing Students Claude Moore Health Sciences Library circulation desk, 9:00 AM–12:00 PM, Tues. or Thurs.  
Darden School of Business Students & Employees Darden Computing Service Desk
Commerce School Students & Employees McIntire School Help Desk
Nursing School Students & Employees Nursing School Help Desk
434-924- 8686
Facilities Management Employees Facilities Management Help Desk

What’s Next? The UVa ID Verification Process Explained

  1. Once you show your document(s) for proof of identity, you will receive your PassPhrase.

    Your PassPhrase is a unique combo of letters & numbers on a white slip of paper with some instructions attached.

  2. Visit the URL listed on the instructions included with your PassPhrase. For your security, do not do this on a public computer, nor a public, free Wi-Fi network.
    • Log into this website via NetBadge.
    • Provide your 9-digit University ID number (listed on your University ID card) and PassPhrase
    • Ready? Go to now to complete this step.
  3. Sample PassPhrase

  4. Follow prompts to set your 4 personal security questions and answers.
    • Think carefully as you select these. Pick questions for which you easily know the answer, but others do not.
    • Note that the answers to your security questions must be longer than 4 characters.
  5. Establish your Permanent UVa password. You will have the opportunity to:
    • Create your own password (although it must be very strong), or
    • Re-enter the password you already know to set it as Permanent, or
    • Accept a password that is automatically generated for you.

Congratulations, you’re done! Your UVa passwords are now all synchronized, and you can now access websites protected by Enhanced NetBadge—including the ability to easily reset and sync your UVa passwords via the Manage Your Passwords & Personal Security Questions tool—if ever needed in the future!

Do not destroy your PassPhrase until you are sure you will remember your Permanent password.

  Page Updated: Thursday 2014-04-10 16:49:25 EDT

Standards & Policy

University of Virginia
Information Technology Services
2015 Ivy Road
P.O. Box 400324
Charlottesville, Virginia, 22904-4324 USA

UVa Help Desk: 434-924-HELP (434-924-4357) •

Page Updated: 2014-04-10; © 2014 by the Rector and Visitors of the University of Virginia.

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