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Identity Management at UVa

In-Person ID Verification & Security Questions

Acceptable Documents: What to Take to Your ID Verification

Proof of Identity Required: Show your UVa ID card (if you have one), and one of the following required items:

  • a U.S. Driver’s License or
  • a U.S. Military ID Card or
  • a U.S. Green Card (U.S. Homeland Security Permanent Resident card) or
  • Any government-issued passport book.

Acceptable documents for proof of identity: Photo of passport & driver's licenseSample UVa ID card

Once you show your document(s), you will receive a PassPhrase. Do not lose this! You will need it to complete the next step in your ID verification process.

ID Verification Locations: Where to Go

For Current UVa Students & Employees...

Take your proof of identity document(s) with you to the appropriate location on UVa Grounds:

ID Verification Locations for Current UVa Students & Employees
If You Are a... And You Need... Contact...
Current Student or Employee
(not affiliated with any of the below entities)
To replace a lost PassPhrase, or help with an account problem ISPRO Access Management
434-243-6610
8:30 AM–4:00 PM, Mon.–Fri.

For New UVa Students & Employees...

Take your proof of identity document(s) with you to the appropriate location on UVa Grounds:

ID Verification Locations for Brand-New UVa Students & Employees
If You Are a... And You Need... Go to the...
New Student or Employee
(not affiliated with any of the below entities)
A new University ID card & PassPhrase for the first time
University ID Card Office
8:00 AM–5:00PM, Mon.–Fri
(new undergrads do this at Summer Orientation)

For UVa Students & Employees with Specific Affiliations...

If you’re an employee or student in one of these schools or departments that do their own ID verification, go instead to:

ID Verification Locations for Those Affiliated with Specific UVa Entities
UVa Affiliation Your Status... Where to Go...
School of Medicine or
Medical Center
New & Current Employees Health Sciences Library circulation desk
9:00 AM–12:00 PM, Tues. or Thurs.
School of Nursing New & Current Students Health Sciences Library circulation desk
9:00 AM–12:00 PM, Tues. or Thurs.
or the Nursing School Help Desk
New & Current Employees Nursing School Help Desk
434-924-8686
Darden School of Business New & Current Students & Employees Darden Computing Service Desk
434-924-3276
Commerce School New & Current Students & Employees McIntire School Help Desk
434-924-7988
Facilities Management New & Current Employees Facilities Management Help Desk
434-982-5579

What’s Next? The UVa ID Verification Process Explained

  1. Once you show your document(s) for proof of identity, you will receive your PassPhrase.

    Your UVa Account Setup PassPhrase is a unique combo of letters & numbers on a white slip of paper with some instructions attached.

    Sample PassPhrase

  1. Visit the URL listed on the instructions included with your PassPhrase. For your security, do not do this on a public computer, nor a public, free Wi-Fi network. You’ll need to:
  2. Follow prompts to set your 4 personal security questions and answers.
    • Think carefully as you select these. Pick questions for which you easily know the answer, but others do not.
    • Note that the answers to your security questions must be longer than 4 characters.
  3. Establish your Permanent UVa password. You will have the opportunity to:
    • Accept a suggested password that is automatically generated for you; or
    • Re-enter the password you already use for NetBadge to set it as Permanent, or
    • Create your own strong password that meets the security requirements.
    By default, your UVa passwords are now all synchronized, and you are now able to reset and sync your UVa passwords if ever required via the Manage Your Passwords & Personal Security Questions tool. You can also access websites protected by Enhanced NetBadge, if ever needed in the future.

Congratulations, you’re done! Do not destroy your PassPhrase until you are sure you will remember your Permanent password.

  Page Updated: Wednesday 2014-04-30 12:43:15 EDT

Standards & Policy

University of Virginia
Information Technology Services
2015 Ivy Road
P.O. Box 400324
Charlottesville, Virginia, 22904-4324 USA

UVa Help Desk: 434-924-HELP (434-924-4357) • 4help@virginia.edu

Page Updated: 2014-04-30; © 2014 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology Services (ITS) website is provided as a public service with the understanding that ITS makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.