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UVA Hive

UVA Hive FAQs

Frequently Asked Questions (FAQs) about the UVA Hive

Installing & Connecting to UVA Hive

Working in UVA Hive

Answers to FAQs about UVA Hive

Installing & Connecting to UVA Hive

When I try to install the VMware View Client, I get a VMware View Client error message, “Error 1935. VC90.CRT.publicKey Token='1fc8b3b9a1e18e3b' .type='win32' .version='9.0.30729.1'. processor/Architecture='x86'. Please refer to Help and Support for more information.” What should I do?
Go to this Microsoft support article. Do “Method 2”; if these steps do not resolve the problem, contact the UVA Help Desk for assistance.
I downloaded and installed the VMware View client, but it's stopped working.
  1. You must be using a supported operating system (OS).
  2. You must be using the latest VMware View client installer, as it is updated periodically and older versions may perform less-than-optimally.
    • If you have an older version of the View client or installed the client using the Web Portal, uninstall the version you have.
    • Reinstall the latest VMware View client using the instructions appropriate for your OS.
I can’t get logged into the Hive. What could be wrong?
  • Make sure you are connecting with the latest Hive client and connection server name.
  • If you are receiving an error message that says "Unknown user name or bad password":
    • Be sure your user name and password are correct.
    • Be sure you are selecting Eservices as the Domain when logging in.
    • If this fails, reset your password.
  • If you are receiving an error message that says "Connect desktop failed" or "The display protocol for this desktop is currently busy processing a request. Please contact your system administrator," try closing out of the Hive, then restarting the VMware View client. When you re-log onto the Hive, try switching your display protocol to RDP.
  • If you are receiving an error message that says “You are not authorized to use this” contact the UVA Help Desk.
  • Check that your session has not timed out. The session timeout length is 30 minutes, so make sure you save your work frequently.
  • Make sure you do not have a VPN session running while connecting to the Hive. This can create slow, sporadic, or in some cases, no connectivity to the Hive.
  • Make sure your Internet connection is currently working. If you are off-Grounds, there might be issues with your ISP or somewhere in between, so test your Internet connectivity by going to, for example, the UVA website.
  • Check that you aren’t trying to access the Hive during a downtime. Advance notice will be provided before planned downtimes for maintenance. You may want to check Service Status in case of an unplanned downtime. Or, just wait and try again later.
I get a black screen with no desktop or icons when I logged into the Hive. What do I do?
Your previous Hive session has not disconnected properly. Exit the Hive session and wait 30 minutes for your account to be reset. If this doesn’t fix it, contact the UVA Help Desk for assistance.
I'm using a Mac to try and connect to the Hive and it's telling me "Untrusted View Connection." What can I do to fix this?
If you're using Mac OSX 10.10 or 10.11 when trying to connect to the Hive and you get the message "Untrusted View Connection", follow these steps to download the necessary certificates and then get connected.
  1. Download the certificate.
  2. Double-click on the intermediate-ca-chain certificate. Keychain Access will launch.
  3. You may be prompted to enter your credentials to modify the system keychain. Enter your credentials and click Modify Keychain.
    enter credentials
  4. You will now see Keychain Access. Double click the InCommon RSA Server CA certificate.
    double click the InCommon RSA Server CA
  5. Expand the Trust menu. Set the When using this certificate option to Always Trust. Close the window.
    expand the Trust menu
  6. If prompted, enter your credentials and click Update Settings.
    update settings
  7. Double click on the USERTrust RSA Certification Authority certificate.
  8. Expand the Trust menu. Set the When using this certificate option to Always Trust. Close the window.
    when using this certificate always trust
  9. If prompted, enter your credentials and click Update Settings.
    update settings
  10. Quit Keychain Access.
You should now be able to connect to the Hive.
When I try to connect to the Hive, I get the error “Failed to connect to the View Connection Server. The server provided a certificate that is invalid.” How do I fix it?

When you are logging into the Hive, double-check that your Connection Server is set to hive.eservices.virginia.edu.

If changing to hive.eservices.virginia.edu doesn’t fix the connection problem, please contact the UVA Help Desk for assistance.

When I try to connect, I get the error message “The View agent reports that this desktop is currently logging off a previous session. Please try again later.”
Your previous Hive session has not disconnected properly. Exit the Hive session and wait 30 minutes for your account to be reset. If this doesn't fix it, contact the UVA Help Desk for assistance.

Working in UVA Hive

Should I choose the RDP or PCoIP protocol in the Hive? Can I switch my display protocol between RDP and PCoIP?

The primary advantage of PCoIP is speed and display quality. The primary advantage of RDP is that drive redirection is available. Neither is “better”; they are just different.

Use PCoIP if any of the following are true for you:

  • You want to display better quality graphics, video, and sound.
  • If you are willing to use Home Directory or UVA Box for saving files instead of locally on your computer. (File transfers from the Hive to your Home Directory will be much faster, and your local drive is not available on PCoIP).
  • If bandwidth is not a problem because you are on a high-speed connection.
Use RDP if any of the following are true for you:
  • If graphics, video, and sound quality are not an issue.
  • If you want to access files that are on your own computer. (File transfer speeds can be slow, however.)
  • If you have limited bandwidth because you are on dial-up or a slow DSL connection.

Your connection setting display protocol will remain whatever you chose in the future unless you change it. To change the display protocol:

  1. In the connection window when you are first connecting to the Hive, click on the white, downward-facing, triangular arrow to the right of 00_Hive_All_Apps.
  2. In the dropdown, select “Display Protocol.”
  3. Select Microsoft RDP or PCoIP. Ensure RDP is selected if you would like to be able to access your local drives.
  4. Select Connect.
How do I access my computer’s local drives when I’m using the Hive?

The Hive automatically maps your local drives for you, starting with Z and going back up the alphabet. (If a drive letter is already in use, the mapping will skip that drive.) Whenever you select the Z: drive in the Hive, for example, you will actually be accessing your local hard drive.

If you are having trouble seeing your local drives, follow these steps to resolve the issue:

  1. Be sure you are using the latest version of the client for your operating system. Older versions may not work correctly.
  2. Check your display protocol, as mapping local drives only works with RDP (not with PCoIP). Try switching your display protocol to RDP.
  3. If neither of these options solves the problem, then you may not have the latest version of the MS RDP. The latest version of the VMware View Client automatically installs the latest version of MS RDP. Follow these instructions for Mac or instructions for PC. Note: You must uninstall the older version of MS RDP before installing the latest client.
Can I change the resolution or screen size of the Hive?
No. This feature is not currently supported.
How do I switch from the Hive virtual desktop back to my real desktop? Can I copy and paste between the Hive desktop and my real desktop?

Your Hive virtual desktop connection is full-screen by default. To see your real desktop, you must change this setting.

On a PC:

  • Double-click on the toolbar at the top of the screen that says the name of the Hive build. This will shrink the virtual desktop window so you can see your real desktop.
  • Drag the Hive’s virtual desktop window to your desired size.
  • Note: The quick-key version of this is to press the Windows key on your keyboard, which will bring your real desktop to the front and minimize your virtual session. Then repeat the action to switch back.

On a Mac:

  • Go under View in the toolbar at the top and select Full Screen.

Copy and paste as you typically would between the Hive virtual desktop and your real desktop. To do this, you must use the RDP display protocol. See the instructions for switching your display protocol to RDP.

How do I print from the Hive?

Printing to a local printer from the Hive is unsupported. You may want to use one of the following workarounds:

  • Send your print job to a UVA printer instead. View information from UVA Printing & Copying Services.
  • Upload your files to your UVA Box account; save the file to your Home Directory (the J: drive), your local hard drive, or external media; or email your file to yourself. Then, print locally from there instead of from the Hive.
What happens if I log out of Hive or my session times out?

You should always be sure to save your work someplace else before you log off. Anything you save on the Hive virtual machine during your session will be lost when you log off. Save frequently, as your session will time out or log you off automatically after 30 minutes of inactivity.

  Page Updated: 2018-06-22