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UVA Help Desk Metrics

Interactions by Type

Description
The percentage of interactions by support type. A callback is when a user contacts the Help Desk by phone and chooses the option to have someone call him/her back.
Service Level
N/A
Notes
None

graph showing the percentage of Help Desk interactions sorted by 
                             support type, over the past 12 months

  Page Updated: Tuesday 2017-08-22 11:52:09 EDT