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UVA Help Desk Metrics

Chat: Average Speed of Answer

The average speed of answer for interactions received through a chat session. The timing for answering the chat begins when the first chat message is received and ends when an agent responds via chat message.
Service Level
Less than 60 seconds; averaged monthly

graph showing the average time the UVA Help Desk takes 
                             to respond to a new chat session, over the past 12 months

  Page Updated: Friday 2018-03-23 14:48:46 EDT