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UVa Help Desk

Upcoming Help Desk Service Changes & Impacts

page last updated 3/1/12

Below is more detail about upcoming UVa Help Desk service changes that are likely to impact you:

New Phone Menus

(March 1, 2012)

  • Purpose: Based on your feedback, we’ve made the phone menu options even shorter!
  • How the menus will work:
    • When you choose 1 for General IT support, you will have the following options from which to choose:
      1. Account access, NetBadge, UVa email and address management, network connectivity and wireless, VPN, proxy server accounts, and University systems such as UVaCollab, Home Directory, and the UVa Hive
      2. All other issues
    • When you choose 2 for Integrated System (IS) support, you will have the following options from which to choose:
      1. Password resets, technical support, and self-service
      2. Purchasing, including Marketplace and i-Procurement
      3. All other issues
    • The SIS menus available when you choose 3 will not change.
  • Impact: Starting Thursday, March 8, when you call the UVa Help Desk, you will hear new menu options for General IT support and IS help.

Page Updated: 2012-05-01

Standards & Policy

University of Virginia
Information Technology Services
2015 Ivy Road
P.O. Box 400324
Charlottesville, Virginia, 22904-4324 USA

UVa Help Desk: 434-924-HELP (434-924-4357) • 4help@virginia.edu

Page Updated: 2012-05-01; © 2012 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology Services (ITS) website is provided as a public service with the understanding that ITS makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.