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UVa Help Desk for IT

Technical Support for UVa Faculty, Staff, & Students

Support Option Response Time* Support Hours How to Reach Us
magnifying glass icon Instantly 24/7/365

Search for help using search boxes on ITSWeb, like this one:

phone icon 60 seconds 24/7/365

Call 4-HELP (434-924-4357) anytime. You can also call our toll-free number, 866-469-4866.

chat icon 60 seconds 24/7/365

Talk with a Help Desk agent right now via instant message! Live chat »

web form icon 4 hours 24/7/365

Complete our online form for a reply by email (call 4-HELP if you need a response by phone).

email icon 4 hours 24/7/365

Submit your question to Send as much detail as possible for a response by email. If you need a faster response or a response by phone, please select a different option.

person icon Varies Varies

Faculty/Staff: For in-person support, ask your department or school LSP (Local Support Partner). (This resource is behind NetBadge.)

accounts icon Varies Limited hours

Accounts: Only issues relating to in-person ID proofing/lost PassPhrase cards, or resetting computing account passwords, may be resolved at ISPRO Access Management.

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Please send ITS Customer Communications your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.

Many of you have received and responded to the CIO survey. Your feedback has prompted us to publish our Help Desk goals and effectiveness ratings.

* Response Time is the Help Desk's Service Level Agreement (SLA) time to respond. For more, see the Help Desk metrics. There is no SLA for Response Time for LSPs. ISPRO Access Management will respond within 2 hours during normal business hours. The SLA for technical support within ITS (Tier 2 agents) is response within 2 business hours, 8am-5pm, Monday-Friday, holidays excepted.

  Page Updated: 2016-03-16