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UVa Help Desk for IT

Technical Support for UVa Faculty, Staff, & Students

New Help Desk Ticketing Tool (Mar. 19, 2015)

The UVa Help Desk is upgrading its ticketing tool. An improved user interface, enhanced search capabilities, and better performance will allow the Help Desk to better serve you!

Your Tech Support Options

Help is available to you 24 hours a day, 7 days a week, 365 days a year, and you have lots of options for assistance:

Help Options How to Reach Us Hours


Call 4-HELP (434-924-4357) anytime. You can also call our toll-free number, 866-469-4866.


Live Chat

Talk with an agent right now via instant message! Live chat »


Help Request Form

Complete our online form and someone will get back with you shortly.



Search for help here on ITSWeb.



Submit your question to Provide as much detail as possible.


In-Person Help

Faculty/Staff: Ask your department or school LSP (Local Support Partner). (This resource is behind NetBadge.)


Accounts: Only issues relating to in-person ID proofing/lost PassPhrase cards, or resetting computing account passwords, may be resolved at ISPRO Access Management.

Limited hours

Help Us Help You

Please send ITS Customer Communications your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible.

Many of you have received and responded to the VPCIO survey. Your feedback has prompted us to publish our Help Desk goals and effectiveness ratings.

  Page Updated: 2015-03-19