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UVa Centralized Exchange Service

Outlook Email FAQs about UVa’s Centralized Email System


As of Nov. 8, 2017, all eligible ITS Exchange accounts have been upgraded to Office 365 for Email and Calendar. See the OFFICE 365 website for email and calendaring info.

This page, documenting the now-legacy UVA Centralized Exchange Service will be available on ITSWeb until Jan. 15, 2018, after which date it will be removed.

Frequently Asked Questions about the UVa Exchange Service & Outlook Email

Answers to FAQs about the UVa Exchange Service & Outlook Email

What email program should I use for Exchange? How much will it cost?

For optimal performance, maximum functionality, and greatest security, ITS recommends using a supported version of Outlook email software, part of the Microsoft Office suite.

Through UVa’s agreements with Microsoft, most faculty & staff can download Microsoft Office for free to use for University-related work on an institutionally-owned computer.

How do I configure Outlook for my UVa Exchange account?
See the Exchange email program configuration information for your operating system.
Can I use an email program other than Outlook for my UVa Exchange account?

You can, but it is not supported. ITS recommends using a supported version of the Outlook email program, for maximum functionality and performance.

Can I forward my UVa Centralized Exchange account?

Forwarding is not recommended, because forwarding your UVa Centralized Exchange account messages will break your calendaring. The Exchange calendar and email are closely integrated, and email messages about calendaring must be received and processed on the centralized Exchange server to have the information automatically put onto a calendar. If the message is not processed in Outlook or Outlook Web App (OWA), then the information in the message is not available to the calendar, and is therefore never entered onto your calendar.

How do I set an Out-of-Office message?

You can set your Out-of-Office message via Outlook or Outlook Web App (OWA) by clicking on Options, then Send Automatic Replies.

When you customize your OoO message text, you can configure your text for both internal and external recipients, if desired, but be aware that unless you specifically configure it, your OoO will only be sent to internal recipients. At UVa, internal recipients are people on the UVa Centralized Exchange Service only. Some University entities, such as Darden, Commerce, HSCS/Health System, etc. maintain their own separate implementations of Exchange and so are considered to be “external” recipients.
Why are legitimate messages sometimes delivered to my “Junk E-Mail” folder? How do I manage my spam mail?

Outlook follows Microsoft-provided rules for processing spam but will, from time to time, mistake a legitimate message for spam and mistakenly send it to the Junk E-mail Folder, or will miss a junk message and allow it to go to your Inbox.

You can reduce the risk of messages being incorrectly sorted into the Junk E-mail folder by changing the level of spam protection Outlook provides you. For most users at UVa, you can safely disable the Junk Mail filter in Outlook if you find that you have too many “false positives” (real email messages being routed as spam to your Junk Mail folder). Since the built-in spam detector in Microsoft is often overzealous and classifies real email as junk, and the University uses spam filtering for all incoming UVa email anyway, you can just rely on the UVa solution to provide you with some level of spam protection. To do this, search Microsoft’s website for “Change the level of protection in the Junk Email filter” for your version of Outlook.

To set a rule that Outlook always (or never) places messages from a particular sender in your Junk E-mail folder, then also search Microsoft’s website for “Add names to the Junk E-mail Filter lists” in your version of Outlook. Then, you can add a person to your “Safe Senders” list (so their mail is never marked as Junk), or “Blocked Senders” list (so their mail is always marked as Junk).

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  Page Updated: Friday 2017-11-17 11:59:15 EST