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UVa Centralized Exchange Service

Outlook Calendar Troubleshooting

THIS PAGE CONTAINS INFORMATION ABOUT AN ITS LEGACY SYSTEM AND IS NO LONGER MAINTAINED.

As of Nov. 8, 2017, all eligible ITS Exchange accounts have been upgraded to Office 365 for Email and Calendar. See the OFFICE 365 website for email and calendaring info.

This page, documenting the now-legacy UVA Centralized Exchange Service will be available on ITSWeb until Jan. 15, 2018, after which date it will be removed.

Troubleshooting Problems with Outlook Calendar

Possible Solutions

Meetings seem to disappear from my calendar or behave strangely sometimes—particularly recurring meetings. What could the problem be?
You likely are not following all the recommended practices associated with Exchange calendaring and for mobile devices on Exchange.
I keep getting reminders about meetings the are in the past.

This can happen if the reminder was never dismissed.  Closing the notification box does not dismiss the reminder and you will continue to get the reminder until you dismiss the item/items within the reminder window. This can also happen when there is a problem with your cached email.

To dismiss reminders:

In Outlook 2011 (Mac)

  1. Within the Office Reminders window, highlight the item(s) and click the Dismiss button.

If it is a cached email problem, you will need to recreate your profile. See instructions about how to do this in Outlook 2010 and Outlook 2011.

I'm using Outlook 2011 and I get an error message when my calendar is is trying to sync.
This happens when Categories are used for appointments. Not all categories match up between Outlook 2011 and the Exchange server. To remove categories from calendar entries in Outlook 2011 (Mac):
  1. In Calendar view, double-click the meeting you wish to edit. Notice a color category has been set for the meeting.
  2. Click Categorize in the band at the top of the screen. Select Clear All.
When I look at a multiple-day event on my iOS device, it seems to be off by a day.
When the event was created, the author likely entered a start and end time for the event, which causes the entry, when viewed on any iOS device, to show one day later than actually scheduled. If the author will go back to the event and check the “All Day Event” box instead of a start or end time, it should display correctly on those mobile devices.

  Page Updated: Friday 2017-11-17 11:56:54 EST