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Student & Alumni Email at UVa

Answers to Frequently Asked Questions (FAQs)

FAQs about UVa Student/Alumni Email

About Your Email Address

What exactly is my UVa email address?

Your primary UVa email address is your UVa computing ID@virginia.edu (e.g., mst3k@virginia.edu). You’re also automatically given your computing ID followed by @email.virginia.edu (e.g., mst3k@email.virginia.edu). You may use these 2 “primary” addresses interchangeably.

If you like, you may also have up to 2 email aliases—e.g., miketurner@email.virginia.edu and msturner@email.virginia.edu—for a total of up to 4 University email addresses.

Can I change my email address to something easier to read, write, and remember?

Yes, you may, and this is called an email alias. For example, if your computing ID is mst3k, you may create an email alias such as miketurner@email.virginia.edu, in addition to your primary addresses of mst3k@virginia.edu and mst3k@email.virginia.edu.

Find how to request email aliases using the UVa Email Address Management System (AMS), but note that you cannot request an email alias until you have a Permanent UVa password. (Newly admitted students have only a Temporary UVa password and therefore cannot do this yet.)

How many email aliases can I have?

Up to 2 aliases may be managed (kept, changed, or deleted)—now, and for life in the @email.virginia.edu domain. For example, you might have the email aliases of miketurner@email.virginia.edu and msturner@email.virginia.edu—in addition to your primary addresses of your computing ID in both the @virginia.edu and @email.virginia.edu domains (mst3k@virginia.edu and mst3k@email.virginia.edu)—for a grand total of up to 4 University email addresses for life.

You can create, change, and delete email aliases using the UVa Email Address Management System once you have a Permanent UVa password.

What is my UVa email password? I lost my email password; how do I retrieve it?

The answers to these questions depend on how you access your UVa email.

How do I set an IMAP/POP password directly with Google?
In addition to the password you use for NetBadge, you may also need to set a password with Google for IMAP/POP access. To set your password directly with Google:
  1. Log into your UVa Gmail account through NetBadge.
  2. Click your email address in the upper right corner, and select account.
  3. Click on the Security link.
  4. Use the Change Password: link to reset your existing UVa Gmail password to a secure password of your choosing.
This will allow you, if you wish, to access your UVa Gmail account:

Accessing Your UVa Email Account

How do I activate access to my UVa email account for the first time?
Follow the 2-step activation process outlined on the Student Accounts page and you will gain access your UVa email account, provided by Google.
Can I consolidate my personal (non-UVa) email account and my UVa email account, or set a forward from one to the other?

While there is no way for personal accounts to be merged with University accounts, you can consolidate your accounts. Please use the online Help provided by Google Mail Support. Or, another option is to forward your University email messages to your personal email account. To do this:

  1. Once you have a Permanent password, use UVa’s Email Address Management System (AMS) to add your personal email account as a deliverable address, then
  2. Use the AMS to to set a forward directing your University email to your personal email account.

You should know though that you cannot be logged into more than one Google account at a time in the same Web browser, unless you enable an optional feature to log into multiple accounts simultaneously. You must activate this for each of your Gmail accounts if you wish to be able to be logged into your UVa and personal Google accounts at the same time in the same Web browser.

How do I check my UVa email account on the Web?
To check your UVa Gmail account ending in “@virginia.edu,” you can:
  • Log into your UVa Gmail account through NetBadge.
  • Or, go directly to google.com or gmail.com. But to do that you must:
    1. Enter your username as your complete UVa email address with @virginia.edu (e.g., mst3k@virginia.edu, not just mst3k); and
    2. Leave the password field blank; and then
    3. Log into NetBadge as usual, before you are redirected back to Google.

To check your UVa Vmail account ending in “alumni.virginia.edu,” go to Vmail with HoosOnline.

How do I configure my smartphone or tablet for UVa Gmail?
To configure your smartphone or mobile device to read your UVa Gmail account:
  1. First, make sure you have Permanent (not Temporary) UVa password. (See more about Passwords, ID Verification, Accounts, & Wireless.)
  2. Download the official, free Google Gmail app for your mobile device (if you do not have it installed already).
  3. Follow the Gmail app’s prompts to log into UVa Gmail as you usually do, through NetBadge.
Troubleshooting: If this doesn’t work, or if your device does not have an official Google Gmail app installed, follow the same instructions on your mobile device as you would if accessing your UVa email account via IMAP on your computer.
How do I access my UVa email account using an email program on my computer (via IMAP)?
To configure your email program (such as Outlook or Mac Mail or a non-Google mail app) to read your UVa Gmail account:
  1. First, make sure you have Permanent (not Temporary) UVa password. (See more about Passwords, ID Verification, Accounts, & Wireless.)
  2. Enable IMAP in your UVa Gmail account.
  3. Set a password directly with Google for IMAP/POP access.
  4. Insert the appropriate UVa Gmail IMAP/POP settings into your mobile device’s email configuration screen. (If you need help, Gmail’s Help provides detailed instructions for which value goes where for your device make and model.)
How do I enable IMAP or POP in my UVa Gmail account?
Configure your UVa Gmail for POP or IMAP (so you can read your email in an email program):
  1. Log into your UVa Gmail account through NetBadge.
  2. Click the gear icon at the top right of the page and select Settings.
  3. Click the Forwarding and POP/IMAP tab.
  4. Enable POP or IMAP.
  5. Click the Save Changes button.

About UVa Student/Alumni Email

Why does UVa outsource its student and alumni email?

Having student email accounts provided by a third-party vendor is a big win for students and alumni, for 3 key reasons:

  1. Students and alumni enjoy a complete suite of tools and functionality that integrate with their email, as well as modern, user-friendly interfaces with a high storage quota.
  2. Student and alumni email is reliable and robust because email is a core business for Google, who is accustomed to serving vast numbers of users and adjusting to changes in load.
  3. Students can keep their UVa email address, messages, and folders after they graduate—and for life.

A growing list of institutions are using third-party email service providers—including Indiana University, the University of Pennsylvania, Northwestern, and Arizona State—for their students.

Will my email account or address change when I graduate or leave the University?

You get to keep your UVa Gmail account when you gradaute. Your messages and folders will be preserved. Once you are no longer a student, the only difference you will notice is that your account will display advertisements beside your messages.

When you graduate, you get to keep up to 2 email aliases in the @email.virginia.edu domain for life, plus your primary email address of computing ID@virginia.edu for life.

If you wish to have an “alumni.virginia.edu” address, register for Vmail with HoosOnline.

If you leave the University before you graduate, you forfeit all your UVa email, as has always been the case.

Do all students at UVa have email accounts provided by UVa Gmail?
All UVa students (except for students at UVa schools that provide student accounts on their own servers, such as Darden and Commerce) have University email accounts provided by the UVa-contracted vendor, Google. Those schools and entities make their own decisions about student email.
Are faculty and staff allowed UVa email accounts with UVa Gmail?
UVa Gmail accounts are primarily offered to students. However, accounts are also available to faculty and staff who provide technical support to students.
Can alumni get UVa Gmail?

Recent graduates (Class of 2006 and later) who had a UVa Gmail while they were students may continue using their student email account once they graduate or leave the University, as explained in the FAQ above.

All other alumni (Class of 2005 and earlier) can take advantage of Vmail, which is part of HoosOnline, provided by the Alumni Association. The University has contracted with Google to provide lifetime email accounts for all alumni; see the Vmail information from HoosOnline for more details.

How big is my storage quota?
View Gmail with Google Apps for information on quota size. This increases from time to time, and this website has the most up-to-date information for you.
Can I delete my account?
We can make your account inactive if needed. If you would like it deactivated, please email postmaster@virginia.edu, explaining that you want your account deactivated.
Where can I get more help for my UVa email account?
ITS provides basic IMAP settings for UVa Gmail and the UVa Help Desk may be able to provide support for some more basic and UVa-specific questions, but Google’s own website will likely have more information for you. Search for an answer to your question in the excellent online Help provided by Google Mail Support. Chances are, you can find an answer to your questions there.

Technical Questions

Why can’t I access all the Google Apps with my UVa Gmail account?

Google institutional accounts (like those we have here at UVa) originally did not offer access to the complete set of Google Apps that are offered through free, personal Gmail accounts. For example, students couldn’t use a UVa Gmail login to access YouTube, Google Voice, Picasa, and some other Google Apps.

Although Google updated its infrastructure in 2011 to begin allowing institutional users to access most Apps, the University of Virginia, as a state institution, has rules and regulations that still restrict which Apps can be made available through UVa Gmail at this time.

This also means that your Google bar will have fewer Apps displayed on it when you are logged into UVa Gmail, as it only displays Applications available for use with the active account.

Can I be logged into my UVa Gmail account and another Gmail account at the same time?

You are not permitted to be logged into more than one Google account at a time in the same Web browser, unless you enable an optional feature to log into multiple accounts simultaneously. You must activate this for each of your Gmail accounts if you wish to be able to be logged into your UVa and personal Google accounts at the same time in the same Web browser.

Why am I forced to use SSL for my UVa Gmail connection?

Using SSL for your UVa Gmail connection provides better security for your UVa Gmail session. But if you are using any of the following optional Google services, the SSL connection may cause them to work incorrectly.

Google provides more information about how a secured connection affects other Google services.

When I send a message to myself from my UVa Google account to my UVa alias address, it never appears in my UVa Gmail Inbox. How do I fix that?

To make messages sent to your UVa email alias appear in your UVa Gmail Inbox:

  1. Log into your UVa Gmail account through NetBadge.
  2. Click the gear icon at the top right of the page and select Settings.
  3. Click the Accounts link.
  4. In the Send Email As: section, click Add another email address you own.
  5. Follow the instructions provided to add your email alias address to UVa Gmail.

Note: If you have more than one UVa email alias, you will need to do the above for each alias that you have.

  Page Updated: Friday 2014-08-22 13:28:11 EDT