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Macintosh OS X at UVa

Mac Mail under Snow Leopard: Configuring Outgoing Mail

Users of new or upgraded Macintosh computers running the Snow Leopard operating system (Mac OS X version 10.6) may experience a problem with auto configuration of outgoing mail in Mac Mail software. Messages are successfully received.

If you are having trouble sending messages in Snow Leopard using Mac Mail:

  1. Check all of your email configuration settings.
  2. In addition to these configuration settings, please remember to check your Secure Connections Settings. To do this:
    1. Click on the Mail menu option at the top of the page.
    2. Click on the Preferences option from the Mail menu.
    3. The Accounts window will appear. Click on the Advanced tab.
    4. Near the bottom of the screen, make sure the checkbox for Use SSL is checked (enabled), and Authentication is set to Password. (Older Apple mail versions may accomplish the same thing with a checkbox for Password Security or Secure Authentication — it should be unchecked.
    5. Click on the Account Information tab.
    6. Click the drop-down list for Outgoing Mail Server (SMTP): options.
    7. Click on the option for Edit Server List.
    8. The Edit Server List window will appear. Select the Advanced tab. Near the bottom of this window is a secondary checkbox — Use Secure Sockets Layer (SSL) — that needs to be checked (enabled). Set Authentication to: Password. Put your UVa Computing ID (e.g., mst3k) in the User name: box. (You will be prompted for your password on first use if it is not already in your keychain.)

Page Updated: 2012-02-16

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UVa Help Desk: 434-924-HELP (434-924-4357) • 4help@virginia.edu

Page Updated: 2012-02-16; © 2012 by the Rector and Visitors of the University of Virginia.

The information contained on the University of Virginia’s Department of Information Technology Services (ITS) website is provided as a public service with the understanding that ITS makes no representations or warranties, either expressed or implied, concerning the accuracy, completeness, reliability or suitability of the information, including warrantees of title, non-infringement of copyright or patent rights of others. These pages are expected to represent the University of Virginia community and the State of Virginia in a professional manner in accordance with the University of Virginia’s Computing Policies.