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UVA Email Address Management System (AMS)

Manage Your Email Aliases & Your Primary Address

You may use the Email Address Management System’s Manage Aliases function to:

About Your Primary Address and Email Alias(es)

Creating Your Primary Address (@virginia.edu)

How to Create Your Primary Email Address

  • Faculty & staff: Your primary email address is not set up automatically. This one-time step is usually done during your initial UVA email setup after you commence employment, but can be completed anytime.
  • Students: Your primary email address is set up automatically. Skip down to request an email alias instead.
  1. Go to the UVA Email Address Management System (AMS) and log in through NetBadge.
  2. Select Manage Aliases.
  3. In the top section of the page, you will see the UVA email domains available to you (e.g., virginia.edu or email.virginia.edu). To create your primary email address for the first time, choose the virginia.edu domain and click the Select button.
  4. In the middle section (grey bar), ensure Current Domain specifies the domain you just selected — virginia.edu.
  5. Then, in the box beside Check an alias’ availability, type your UVA computing ID (e.g., mst3k).
  6. Click the Check Alias button. The AMS will check to ensure that you’re working with your own computing ID, and not someone else’s. The message in the red banner bar should say “Alias Available!"
    • Note: If for some reason your primary address (e.g., mst3k) is unavailable, please contact the UVA Help Desk.
  7. Select a deliverable address from the dropdown menu to associate with this address. You are telling the AMS in which account you would like to read emails sent to this address.
    • Note: For most UVA faculty and staff, select computing ID@eservices.virginia.edu in the dropdown menu to associate your UVA email address with your UVA Centralized Exchange Service email account.
    • Note: If you wish to route mail addressed to your computing ID@virginia.edu to some other email account, and don’t see your preferred email account in the dropdown box, then you need first to add it as a deliverable address, and then return to this step to create your primary address and associate it with your preferred email account.
  8. Complete your request by clicking the Create Alias button.

Requesting An Email Alias

How to Check Whether an Alias is Available & Claim It as Your Own

  1. Go to the UVA Email Address Management System (AMS) and log in through NetBadge.
  2. Select Manage Aliases.
  3. In the top section of the page, you will see the UVA email domains available to you (e.g., virginia.edu or email.virginia.edu). Choose the domain where you would like to create an alias, and click the Select button.
  4. In the middle section (grey bar), make sure Current Domain specifies the domain you just selected above in step 3.
  5. Then, in the box beside Check an alias’ availability, type an alias you would like to request. Use caution; choose your alias carefully, since dropping too many undesired aliases has consequences and may cause a lockout, preventing you from creating any new aliases.
  6. Click the Check Alias button. The AMS will check whether this alias has already been claimed by someone else at the University.
  7. Continue according to whether the alias has already been claimed or not:
    • If the message in the red banner bar says, “This alias has already been claimed for use,” you will need to request another alias. Return to step 4 above and try another alias (or domain).
    • If the message in the red banner bar says “Alias Available!" then select a deliverable address from the dropdown menu to associate with this alias or primary address. You are telling the AMS in which account you would like to read emails sent to this alias.
      • Note: If you don’t see your preferred email account in the dropdown box, then you need first to add it as a deliverable address, and then return to this step to claim your desired alias and associate it with your preferred email account.
  8. Complete your request by clicking the Create Alias button.

Managing Where You Read Your Mail

How to Change the Deliverable Address Associated with Your Email Alias or Primary Address

If you like, you may change where you read UVA email messages addressed to you.

  1. Go to the UVA Email Address Management System and log in through NetBadge.
  2. Select Manage Aliases.
  3. In the top section of the page, you will see the UVA email domains available to you (e.g., virginia.edu or email.virginia.edu). Choose the appropriate domain and click the Select button.
  4. In the middle section (grey bar), make sure Current Domain specifies the domain you just selected above in step 3.
  5. Then, in the bottom section under Current Aliases, find the alias or primary address whose deliverable address you want to change.
  6. From the dropdown menu, select the new deliverable address you would like to associate with this alias or primary address. You are telling the AMS in which email account you would like to read messages sent to this alias or primary address (of computing ID@virginia.edu).
    • Note: If you don’t see your preferred email account in the dropdown box, then you need first to add it as a deliverable address, and then return to this step to associate it with your preferred email account.
  7. Click the Submit button to finish.

Deleting an Email Alias

Consequences of Deletion/Dropping an Alias

The Email Address Management System will allow you drop email aliases you no longer need.

However, the alias will not become immediately available for reassignment (to you or anyone else). This is because after an alias is deleted, it is quarantined for a time, reducing the risk that mail intended for the previous owner of the alias is inadvertently delivered to its new owner.

Every time you delete an alias, you are assessed “lockout points.” If you delete too many aliases, your points go over the lockout threshold, and you are prevented from creating any more aliases for a period.

Lockouts prevent people from repeatedly creating and deleting aliases, each of which would have to be quarantined, quickly depleting the pool of available aliases for everyone.

Tip: Since there are consequences for deletion, always carefully consider what alias to request!

How to Drop an Email Alias

Note: You can only delete aliases; you cannot delete your primary address (i.e., UVA computing ID@virginia.edu).

  1. Go to the UVA Email Address Management System and log in through NetBadge.
  2. Select Manage Aliases.
  3. In the top section of the page, you will see the UVA email domains available to you (e.g., virginia.edu or email.virginia.edu). Choose the email domain where you would like to delete an alias, and click the Select button.
  4. In the middle section, make sure Current Domain specifies the domain you just selected.
  5. Then, in the bottom section under Current Aliases, find the alias you want to delete.
  6. Check the box beside Drop this alias and click the Submit button.
    • Note: The alias you just dropped will be quarantined for a period (how long depends upon in which email domain the alias existed), and your lockout score will be increased by the appropriate number of points.

  Page Updated: Wednesday 2017-08-09 14:53:09 EDT