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Consulting

Type of consulting Service overview Available to Fee Request
NETWORK & TELEPHONE CONSULTING ITS offers advanced network consulting and troubleshooting services, including access to knowledgeable network engineers with troubleshooting tools such as network equipment logs, packet capture, and network flow analysis. UVA Faculty, Staff, Affiliates No fee if under 2 hours. Use the Service Request Tool to submit a consultation request.
HOSTING/STORAGE CONSULTING ITS provides 3 levels of hosting-related consulting services: Standard, Advanced, and Lead. The level of support required is determined by the level of expertise of the engineers needed. UVA Faculty, Staff & Students Service levels and fee structure below. Complete the Hosting Contact Form.
SECURITY CONSULTING The Information Security office offers a variety of consultation for security services, including logging, correlation, application whitelisting, endpoint forensics, and more. UVA Faculty, Staff, Affiliates No fee Use the Service Request Tool to submit a consultation request.

Additional Hosting/Storage Information

Level of Consulting
Note: these consulting services are generally used by those who don't already have a contract with ITS, or who need some kind of help other than that specified in a contract. This is not a comprehensive list. If you are unsure of the level required for your particular need, please email us for an explanation and estimated time for completion of your project.
Fee per hour
Standard
The standard consulting services include Operating System installations, upgrades, configurations, and troubleshooting for supported Operating Systems.

$49.47 per hour

Advanced
The advanced service level includes installations, configurations and troubleshooting of standard application that are supported by ITS such as IIS, SQL, Exchange, Active Directory, SharePoint, file services, MySQL, Apache, TomCat, and PHP.

$54.57 per hour

Lead
The lead service level is required for installations, configurations, troubleshooting, and vendor mediation for 3rd-party applications.

$68.45 per hour

  Page Updated: Thursday 2017-10-26 14:49:19 EDT