Google+
ITS and UVa logos for printed output

ITS Consulting

Hourly Consulting Options

Need help troubleshooting or customizing a service? ITS provides hourly consulting help options.

Network & Telephone Consulting Storage, Hosting & Servers Consulting Security Consulting
Short Description: Troubleshooting services informed by equipment logs, packet capture, & network flow analysis. Troubleshooting services including web application services setup, & more.* Logging, correlation, application whitelisting, endpoint forensics, & more.
Levels & Price:
Depending on your needs, ITS will charge you at one of these rates
Rates effective July 1, 2018:
  • Telephone Engineer - $73 per hour
  • Network Field Tech - $56 per hour
  • Network Engineer - $62 per hour
  • Network Architect - $90 per hour
  • Data Center Tech - $61 per hour
Rates effective July 1, 2018: No fee
Available to: UVA Faculty, Staff, Affiliates UVA Faculty, Staff & Students UVA Faculty, Staff, Affiliates
How to get: Request Network & Telephone Consulting Request Storage, Hosting & Servers Consulting Request Security Consulting provided by Information Security Office

*Note: these Storage, Hosting, and Server Consulting Services are generally used by those who don't already have a contract with ITS, or who need some kind of help other than that specified in a contract. This is not a comprehensive list. This is not a comprehensive list. If you are unsure of the level required for your particular need, please email Storage, Hosting, & Server Consulting for an explanation and estimated time for completion of your project.

Storage, Hosting & Server Consulting Descriptions

Solutions Engineer consulting services include:

  • General server & application troubleshooting beyond initial problem triage & quick fixes (<15min).
  • Support of single server solutions and small application stacks (i.e. a single web server with a database backend).
  • Post installation assistance for our supported “Advanced OS” features to include IIS/SQL/.NET, Apache/MySQL/PHP.
  • Configuration & installation of non-trivial authentication (Shibboleth) integrations & certificate requests.
  • With ITS-ECP manager approval we can also assist the system/server owner with third party application integration/configurations.*
    • * Regardless of the level of ITS assistance with the installation or configuration of any software application, ITS does not assume the role of application owner for any third party products.

Solutions Architect consulting service include:

  • Advanced support & troubleshooting for complex multi-layer applications or server solutions.
  • Complex solution design & integration services.
  • New or complex third party application integration & implementation services.*
    • Acceptance of consulting work involving a third party vendor requires submission or creation of an end to end system design that is approved by ITS-ECP architects.
    • * Regardless of the level of ITS assistance with the installation or configuration of any software application, ITS does not assume the role of application owner for any third party products.

  Page Updated: Friday 2018-07-06 15:17:48 EDT